| Technical Support Engineer [Apache Cassandra, DataStax Enterprise] at Remote, Remote, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=1022646&uid= From: mary, involgix [email protected] Reply to: [email protected] Position: Technical Support Engineer [Apache Cassandra, DataStax Enterprise] Location: US West- PST time zone(Remote) Job Description: As a Technical Support Engineer, you will utilize your passion for helping others to ensure that our Users and Enterprises are successful in their use of DataStax products and solutions. This is a continuous learning and teaching role where you will develop and share your knowledge of troubleshooting, configuration, and exciting new technologies inclusive of and complementary to Apache Cassandra, DataStax Enterprise, and Astra. What you will do: Research, reproduce, troubleshoot, and solve highly challenging technical issues. Provide thoughtful direction and support for technical inquiries. Ensure that customer issues are resolved as expediently as possible. Diagnose and reproduce customer reported issues and log JIRA tickets. Participate in on-call rotation for after-hours, holiday, weekend support coverage. Create code samples, tutorials, and articles for the DataStax Knowledge Base. Collaborate and contribute to Support Team infrastructure tools and processes. Fulfill the on-call rotation requirements of this role. Your experience should include: Strong English skills are a MUST. 4+ years of experience supporting large enterprise customers in a customer-facing support role. Experience with supporting a Software as a Service Cloud product. Experience with Grafana, Prometheus, Splunk, Datadog and other monitoring solutions Experience supporting Kubernetes-based distributed applications, or an understanding of Kubernetes fundamentals. Experience with pub-sub, messaging and streaming solutions like Pulsar, Kafka Experience using APIs and understanding app development lifecycle with a language or framework based on Java, Python or Go would be preferred. Experience/certifications with AWS/GCP/Azure deployments and associated cloud-based monitoring tools would be preferred. Excellent verbal and written communication skills Lifetime learner, self-motivated with ability to multi-task during high pressure situations Nice to have: Supporting Apache Cassandra environments or other relational and/or alternative database technologies is a plus. Understanding of Java, Python, Go and/or another language (Troubleshooting skills). Experience with escalation management and customer success or premium support. Experience working in a fast-moving high-pressure environment. Keywords: golang http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=1022646&uid= |
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| 10:11 PM 17-Jan-24 |