| Job Title:Java Developers with CISCO IVR-Location:: Hybrid-Interview Process:Video & Onsite Interview at Cisco, Illinois, USA |
| Email: [email protected] |
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From: Priyanka Maurya, Tek Inspirations LLC [email protected] Reply to: [email protected] Job Description - Job Title: Java Developers/CISCO IVR Duration: 6+ Months Location: : Hybrid Interview Process: Video & Onsite Interview Candidates must me LOCAL to the NEW YORK or NEW JERSEY, MI or OH area and commute into the city three times a Week Candidates can now sit in Troy, Michigan, New York City, Cleveland, OH or Hicksville, NY *** We need A SENIOR (10+ Years) Java developer with experience working in in Java, Cisco Call Studio, Cisco ICM Script Editor, SQL, JIRA, Salesforce, Github, Bitbucket, Visio, ServiceNow preferred. Development of Call Flow/IVR in a Cisco PCCE environment utilizing Cisco CVP, Java, ICM scripts, and Nuance. Integrate to backend systems such as web services, databases, fax, CTI, and reporting. Job Requirements: Bachelor's Degree required. Bachelors degree in computer science, business, engineering, math or related field plus 5 years of test-driven development experience preferred, or 5 years of comparable work experience preferred. Training in Java, Cisco Call Studio, Cisco ICM Script Editor, SQL, JIRA, Salesforce, Github, Bitbucket, Visio, ServiceNow preferred. 5 years of development experience (Finance/Lending industry experience a plus). 3 years of experience with various Software Development Life Cycle methods such as Agile, SCRUM, Waterfall, etc. 3 years of experience designing and building technical solutions using applicable technologies. 3 years of using relational databases and writing basic queries (SQL and PL SQL). Development of Call Flow/IVR in a Cisco PCCE environment utilizing Cisco CVP, Java, ICM scripts, and Nuance. Integrate to backend systems such as web services, databases, fax, CTI, and reporting. Development of call center reports utilizing Cisco PCCE environment. Knowledge of development expertise utilizing SQL queries in creation of end user reporting. Troubleshoot Cisco infrastructure for items such as hunt groups, misroutes, debug logs, CTI failures, and CVP/Java code failures. Knowledge of Cisco and other network infrastructures relating to IVRs. Ability to understand and develop Web Services with integration into the Cisco PCCE environment utilizing Cisco Finesse and IVR call flows. Ability to develop customized Finesse gadget agent screens utilizing Java Scripting. Strong communicator - Ability to communicate verbally and in technical writing to all levels of the organization in a proactive, contextually appropriate manner. Strong problem-solving skills and analytic skills with proven strength in applying root cause analysis. Proven ability to design and build technical solutions using applicable technologies; ability to demonstrate strong coding skills. Strong understanding of relational databases and ability to write basic queries (SQL and PL SQL). Strong experience with web services, executing calls and interpreting responses (SOAP or REST). Strong experience with incident management leading both on and off hour ad hoc support teams. Strong experience in interpreting customer business needs and translating them into application and operational requirements. Ability to prioritize work by dividing time, attention and effort between current project workload and on-going support tasks. Proven ability to adapt to change in process, procedure and priorities. Strong organizational skills. Strong experience with incident management, leading both on and off-hours ad hoc support teams. Strong experience building, writing and executing test cases is a plus. Keywords: active directory procedural language Michigan New York Ohio |
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| 01:43 AM 18-Jan-24 |