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vartika.harsh@synkriom.com wrote:
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                                   vartika harsh,
                                   synkriom                                            
       vartika.harsh@synkriom.com
       Reply to: vartika.harsh@synkriom.com

Hi
This isVARTIKAfromSYNKRIOM, trying to reach you in reference for a job opportunity. Please go through the Job Description below and let me know if you are interested in the same. Also share with me your Updated resume. You can reach me out on myemail VARTIKA.HARSH@SYNKRIOM.COM orcall me on my(732-703-9552)cell .

JD:

Role:Engagement Specialist -AFG Phone Services

Description:

The Phone Service engagement specialist will be responsible for managing the
onboarding experience for Ameriprise Financial (AFI) franchise practices. Will be responsible
for managing multiple customers at one time which are located across US. In this role, you will
be responsible for working with site contacts to collect requirements for their voice services,
communicate requirements to our internal team in addition to asking qualifying questions to the
franchise group, then working internally and with AT&T to schedule change to AFI voice
solution, provide training material and day 1 support. You will be the main point of contact and
represent Ameriprise Financial Voice Team.
Key Responsibilities
 New intakes-initial presentation
 Gathering site build requirements
 Liaison with AT&T to manage port orders
 Works closely with practice to provide status updates, answer questions and ensure readiness for
Go-Live
 Provide initial training to new sites on how to use the tool
Desired Experience: Background in telephony with Cisco experience a plus. Project
management experience, sales experience
Desired Skills
- Ability to communicate, present technical details, both verbally and in written format to
executive level resources a must 
-Strong presentation skills
-Strong organizational skills
- Strong problem solving, communication, and analytical skills
-Technical aptitude to help with troubleshooting and training
- Demonstrates strong customer service skills
- Demonstrates the ability to take on new roles and opportunities
- Demonstrates strong customer service skills
- Possesses the ability to work in a changing environment with a minimum of direct supervision
- Ability to work in and for a highly regulated organization, experience supporting a financial
services company a plus
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Thanks & Regards

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