| : Lead Salesforce with Service Cloud/ Health Cloud Experience || Raleigh, NC( Local candidate only) || Must have 10+ years of experience at Raleigh, North Carolina, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=1036582&uid= Hi, Hope you are doing well My name is Yogesh and I represent Meta Soft Inc. I came across the below job opportunity. Kindly go through the job details and let me know. If you would be interested. Role : Salesforce developer/ Lead (Service Cloud/ Health Cloud) Job Location : - Raleigh, NC( Look for locals) Active Salesforce certifications must Roles & Responsibilities Lead a team of resources to provide L1/L2/L3 Support, Monitor and provide support to production streams and help business users with expert knowledge on all supported applications. Develop, co-ordinate and promote the effective functioning of problem management activities by working with support manager Should be able to troubleshoot (review, analyse and resolve) production issue including job failures, and be able to apply code fixes on an as needed basis. Should be able to work with Business partners to analyse and resolve their queries and ensure compliance to all controlled processes according to business and IT requirements. Develop and maintain a professional relationship with all stakeholders within IT and Business teams and provide support Monitor and attend to all alerts and escalate production issues as needed to relevant teams and management Responsible for hands on operations and support within Salesforce environment and integrations Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs Troubleshoot application alerts from monitoring tools and follow SOPs to resolve or escalate appropriately Drive projects that improve support-related processes and our customers technical support experience with minimal guidance Take ownership of creating knowledge base to document routine issues and troubleshooting approaches Mentor and train team members on support process and compliance process Desired Skills & Experience 7+ years of experience in Salesforce support operations including handling incidents and bug fixes Experience in handling the team of support analysts to maintain and troubleshoot operations including, including user set up, roles, profiles, groups, queues, security and permissions, workflows and validation rules, custom objects, and fields SFDC technical knowledge of on Application Configuration, Customization using Triggers, Visual force, Apex classes is required to trouble shoot the production issues. Develop and prepare effective training modules and user guides Ability to effectively prioritize and execute tasks, and collaborate with various stakeholders and deliver in tight timelines . Thanks & Regards, Yogesh Kumar Email: [email protected] Website: www.metasoftinc.com Home - metasoft IT Staffing and Recruiting Services Meta Soft Inc is an employee-based, customer-oriented, information technology services firm specializing in offering a wide range of IT staffing solutions to our growing customer base. We deliver unmatched consulting solutions for various domains in information technology to our clients, located at different geographic regions. We can define, design, develop, ... www.metasoftinc.com 570 West Crossville Rd, Suite 201, Roswell, GA 30075 -- Keywords: information technology golang Colorado Georgia North Carolina http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=1036582&uid= |
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| 09:08 PM 22-Jan-24 |