| Business Analyst with Coordinator Local to PA at Remote, Remote, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=1046444&uid= From: Rosalin, GLOBAL IT FAMILY LLC [email protected] Reply to: [email protected] Requisition Class: BA : BA1 : BA1 A4 SC2 Region Name: Commonwealth of PA 2 Title/Role: EBRDC: BA1 : BA1 A4 SC2 (726431) Start Date: 01/02/2024 End Date: 06/28/2024 Dauphin County, Harrisburg, Pennsylvania Software Standards and Service Request Process Coordinator (SW Coordinator) will serve as an assistant to the Employment, Banking and Revenue IT Delivery Centers (EBR-ITDCs) Software Standards and Strategy division chief. Software Standards and Service Request Process Coordinator This position manages the full lifecycle of all EBR software, including: - Reviewing business requirements, conducting limited research, and recommending available/standard software services/solutions to meet identified needs. - Facilitating enterprise and EBR-ITDC software compliance reviews prior to procurement/purchasing activities. - Reconciling EBR software purchases post-procurement to ensure traceability and accurate fulfillment of requested/authorized software products and services. - Tracking and provisioning of software licenses. - Supporting the end-to-end management of all EBR software service requests. - Developing and maintaining a comprehensive portfolio of EBR software that feeds into the ServiceNow service catalog and asset management tool. - Working with software service request fulfillment teams to ensure clean and smooth handoffs occur throughout the lifecycle of a request. - Facilitating software reviews/approvals at the delivery center and enterprise levels. - Coordinating delivery center software standards management. - Interacting with business representatives at the user and program level. - Documenting current and target states for program area business capabilities and processes. - identifying opportunities to simplify customers daily work or improve customer satisfaction. Must-have skills: - Communicating effectively verbally and written skills - Good critical thinking skills, organized, enthusiastic about helping others. - Able to work very well both independently and as part of a team, including as a team member, lead, and/or facilitator. - Proficient in Outlook, Office 365, Excel, Acrobat, SharePoint, and Teams. Skill Required / Desired Amount of Experience IT Service Delivery and/or Process Management Required 1 Years Strategic/Service/Software Portfolio Management Required 2 Years Business and statistical analysis and metrics management Required 3 Years Performance Management Highly desired 2 Years Big picture thinking and holistic approaches to change evaluation, process design and coordination Highly desired 1 Years Cross-functional support and engagement Required 3 Years Interpersonal skills (compassion for others, knowledge of human-centered design, etc.) Required 3 Years Ability to effectively engage with a range of stakeholders/audiences in ways which are meaningful to them Highly desired 3 Years General adaptability (aptitude to learn a variety of soft skills, agile mindset) Desired 1 Years Question 1 This position will be hybrid with about 20% time in office. Can your candidate work in Harrisburg upon request Thanks & Regards, Rosalin Palo Global IT Family Email: [email protected] www.globalitfamily.com Keywords: business analyst information technology Pennsylvania http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=1046444&uid= |
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| 09:11 PM 24-Jan-24 |