| Telecom Administration at Remote, Remote, USA |
| Email: [email protected] |
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From: Abhishek Singh, KK Associates [email protected] Reply to: [email protected] Desired Experience: 5-7 years Job Description: Experience with Calabrio Call Recording Solution Experience with Aspect - Contact center workforce management Experience with SIP based telecommunication networks Experience with all Cisco UC components including Voice, Jabber, Chat, Call Manager, etc. Ability to provide afterhours support for escalations as necessary. Excellent communication skills, both verbally and in writing. Solid knowledge and understanding of infrastructure technologies such as VoIP, telephony, Enterprise Contact Center and integration standards. Provide Daily support and Administration of the IVR Application platform. Work with business leaders to understand the requirements and implement the new call flows & scripts within the IVR. Ability to test the IVR application in terms of Call flow verification, call quality and functionality. Experience in supporting and managing the IVR solutions & Contact center Application/technologies. Analyze business requirements create Call flow diagrams, prepare design documents, and generate system performance reports. Manage and administer all aspects of the corporate Unified Communications infrastructure to include Cisco Call Manager, Cisco Unity Connection voicemail, Unified Call Center Express (UCCX), conferencing systems to include WebEx & Teams integration, Cisco Voice Gateways & Routers, Expressway, Jabber and WebEx. Experience with Cisco UCM platform and support of VOIP infrastructure Regards, Abhishek Singh| US IT Recruiter KK Associates LLC. 8751 Collin McKinney Pkwy, # 1302, McKinney, TX 75070 555 Metro Place North, Suite # 100, Dublin, OH 43017 Contact :- +1 925-409-3082 Email : [email protected] |
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| 04:43 PM 02-Nov-22 |