| Product Support Analyst 2 | Remote Texas locals required | 9 Months | State of Texas at Remote, Remote, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=1064351&uid= Kindly share your Resume to [email protected] Need only Texas locals only and State Client Exp is a must Position: Product Support Analyst 2 Location: Remote Texas Locals Duration: 9 Months Evaluate failures, bugs, systemic problems, and hardware and report on necessary steps. Consider site-specific information like hardware, operating system, and user requirements to appropriately resolve problems. Install applications, hardware, parts, and/or equipment. Product Support Analyst common tasks include troubleshoot, diagnose and repair product and service concerns; contribute to and use knowledge base; communicate ongoing problems and fixes internally and with customers; report on product and service problems; and guide customers on product features, product selection and configuration and implementation. Level Description 4-7 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals. A certain degree of creativity and latitude is required. Works under limited supervision with considerable latitude for the use of initiative and independent judgment. Provide expert support for our healthcare business applications, ensuring optimal functionality and user satisfaction. Troubleshoot and resolve complex issues related to business application use, configuration, and customization. Conduct training sessions for users, empowering them to effectively utilize our applications. Collaborate with healthcare professionals to understand their needs and help improve application instrumentation. Coordinate with the development team to communicate user feedback and contribute to the enhancement of application features. Develop and maintain detailed documentation for supported applications, including user guides and FAQ sections. Please fill this Skill matrix Table with your Experience Minimum Requirements: Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity. Actual Years Experience Years Experience Needed Required/ Preferred Skills/Experience 4 Required Experience with help desk / service desk services. 4 Required Experience with help desk software (e.g. ticketing systems, knowledge bases). 4 Required (at least 3) Ability to troubleshoot technical issues in a complex system environment. (e.g. password resets, network connectivity, etc.) 4 Required (at least 2) High-level knowledge of information technology systems and best practices. 4 Required (at least 2) Experience with Microsoft O365 applications (Word, Excel, PowerPoint, Teams, Visio) 4 Required (at least 2) Experience working with SharePoint Lists. 4 Required (at least 2) Strong customer service orientation, with patience and empathy for frustrated or confused users. 4 Required (at least 2) Experience with call handling. 2 Preferred Experience with Remedy / BMC Helix. Three references needed: 1.Referrance Name: Title : Company Name : Position : id ( Company email id) : Phone number : 2.Referrance Name: Title : Company Name : Position : id ( Company email id) : Phone number : 3.Referrance Name: Title : Company Name : Position : id ( Company email id) : Phone number : -- Keywords: information technology Idaho http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=1064351&uid= |
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| 07:39 PM 30-Jan-24 |