| EUC Engineer_ Houston, TX & Denver, CO(Onsite)_ Long Term Contract at Houston, Texas, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=1065428&uid= From: Manish Nirwan, Compunnel Inc. [email protected] Reply to: [email protected] EUC Engineer Location: Houston, TX & Denver, CO(Onsite) Long Term Contract Job Requirements: Key Responsibilities : Respond to user requests for service; troubleshoot incidents and problems, develop solutions; make minor repairs to equipment and arrange for other service needs as appropriate. Able to troubleshoot hardware/software issues with laptops and workstations. Knowledge of AD, AzureAD & managing and troubleshooting Windows 10,11 Device Lifecycle management and reporting. Deskside and white glove support experience Hands-On Knowledge of Intune with Device configuration and Compliance management. Autopilot provisioning using Intune. Device patch management using SCCM and Intune. Manage the day-to-day incidents and service requests resolving them promptly utilizing the ITSM tool of record. Install and support Microsoft Office applications and Office 365 software and additional approved, as needed, software. Support with creating, editing, and maintaining user accounts, permissions, and passwords in Office365/Azure. Ability to work with Service Delivery and L3 Senior Engineers to solve the incident/request and interpret complex solutions and fixes. Ability to identify problems and proactively suggest ways to improve processes as applicable. Contribute to Knowledge Base content in line with writing styles and content guidelines. Create / Maintain / appropriate User Guides/SOP's and publish updates as needed. Qualifications & Knowledge : Experience providing onsite and/or remote technical support to end-users in Workstations and Mobile devices environments. MCSE/CCNA Certified. Good working knowledge in Microsoft modern workplace and O365. Must have good knowledge of Azure AD, Intune and related technologies. Good knowledge of network concepts (e.g., TCPIP, Windows/Mac Networking, Wireless, Ethernet) Specialist technical experience, ideally within a Desktop support role of which at least 4-5 years must be in a support role. ITIL Foundation. Experience, Skills, and Behavioural Requirements : Ability to work in a team environment or independently. Provides resolutions to a variety of technical problems of moderate scope and complexity. Communicates clearly with technical and non-technical audiences, both verbally and written. Strong organizational and multi-tasking skills, along with the ability to prioritize tasks among many competing requests. Professional attitude and demeanor. Skilled at setting priorities to complete tasks/projects within scheduled timeframes. Strong analytical skills for effective troubleshooting and problem-solving. Contributes to projects and milestones as per the needs of the business. Basic understanding of group management/administration tasks Keywords: active directory Colorado Texas http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=1065428&uid= |
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| 09:08 PM 30-Jan-24 |