| WebEx Engineer | Hybrid at Multiple locations at Remote, Remote, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=1137845&uid= From: Akash Mandal, trooBell Technologies LLC. [email protected] Reply to: [email protected] Hello, Hope you are doing well, We have an immediate opening for the below role, kindly please share best match profiles according to the role. Role: WebEx Engineer Location: Must be able to work onsite, 3X per week, at any of these locations Boston, MA; Charlotte, NC; Conshohocken, PA; Florham Park, NJ; Garden City, NY; Jacksonville, IL; Lenexa, KS; Mt Juliet, TN; New York, NY; Purchase, NY; Topeka, KS Duration: Long Term Contract Interview: Video/ Phone Notes from Hiring Manager: Webex Admin AND some technical not just turn things on and off but understand how things function Also be able to work with MS Teams, 95% Webex but with mergers some Teams as well. User facing 90% is managing trouble tickets; figuring out issues by talking to users about pain points and needed features and how to provide, if theres a gap between what Webex offers and what the users need. Part of infrastructure team, Unified communications team CCNA level networking skills Unified Collaboration Engineer/Webex: Responsible for operations and build out of user facing capabilities in our Webex based UCC environment. The engineer will focus on broad end user functionality and expanding targeted value add capabilities to a wide variety of business groups. Proactively manage and keep collaboration system operational Identify new use cases, glean from various channels including trouble tickets and other end user interactions Build out and implement new capabilities to support increased productivity. Collaborate with UX/service-desk teams to ensure pro-active communications, training and good documentation are available to the user community. Optimize users collaboration experience, involving compute and network. Develop tool set and telemetry Develop knowledge base of self-serve steps for end users to identify cause of performance issues Work on escalated support tickets in the UCC domain Stay abreast of feature releases and investigate relevance/impact to Sompo user base Research and implement alternate solutions and workarounds, including BOTs, to fill and workaround feature gaps in the standard Webex products TECHNICAL QUALIFICATIONS: Proficiency across the Webex suite of products Cisco Certification CCNP Collaboration Intermediate level IP networking knowledge Strong understanding of hybrid Webex/UCC environments, including O365 on cloud Write Standard Operating Procedures and Knowledge Articles, as needed, for support staff Be able to troubleshoot Cisco UC system, including: Webex Control Hub Cisco Directory Connector Proficient with use of tools including Wbx Tracer, Wireshark and Fiddler Monitoring Webex components' health parsing through system logs to troubleshoot issues Knowledgeable with Quality of Service, as applicable to UCC Security concepts knowledge: Be able to act on certificate expirations, CSR generation etc. Enhancement abilities: Scripting REST/XML API familiarity Ability to implement BOTs GENERAL QUALIFICATIONS: Team Player Ability to interact with end users, to understand their use cases and issues Excellent communication and documentation skills Resourceful and self-starter Pro-active customer support, working tirelessly to anticipate end user issues EDUCATION REQUIREMENTS CCNP Unified Communications certification Thanks, and Regards Akash Mandal | Technical Recruiter Email | LinkedIn trooBell Technologies LLC. Address: 9420, River Lake Drive, Roswell, GA, 30075 Keywords: user experience trade national microsoft Georgia Illinois Kansas Massachusetts Montana New Jersey New York North Carolina Pennsylvania Tennessee http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=1137845&uid= |
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| 11:46 PM 20-Feb-24 |