| Urgent Role for Desktop Operations and Escalations at Atlanta,GA (Remote then On-Site) at Atlanta, Georgia, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=115247&uid= From: Shikha, USG [email protected] Reply to: [email protected] Hi, Greetings! Hope you are doing great. My name isShikhaand I am aIT- RecruiterinUnited Software GroupInc., an Ohio based fast growing multi-national IT & Engineering Consulting Company, serving its clients from last 20 years having staff strength of 2500 in 17 offices globally, operating across 8 countries in North America, Latin America, Asia Pacific and Europe. USG Inc. is aggressively recruiting for Desktop Operations and Escalations to work on one of our clients project. Please review the job details below and if interested, feel free to call me at <614-495-9222 Ext. 428> or reply to this email. In-case you are not interested, you may also refer anyone you may know who is looking for similar job. Job Title: Desktop Operations and Escalations Location: Atlanta,GA (Remote then On-Site) Duration: Long Term Contract Mode Of Interview: Video Interview Job Requirement: Day to day management of tickets, requests, and escalations from VIP users and Senior Managers both within IT and the business as well as for issues that are in-depth and chronic in nature. Senior Management Escalations - Advanced technical knowledge and business insight, handle escalations and specialized services Onsite Visits: Dedicated Senior L2 - L3 support on site at a branch to investigate and resolve an issue. Remote Support: Remote support for users working from home, resolving issues with home systems and personal devices, cabling, network equipment, service provider engagement. Branch Analysis: Deep dive investigation into latency issues and chronic problems in a branch White Glove Service: Bundled service package of all services for an extended amount of time plus in-depth troubleshooting. Knowledge Management Process - Review and validate technical documentation and provide general feedback to improve the knowledge repository and overall process. Problem Management participation identify issues in the environment escalated from within Wealth Management and ISG. Participation in on-call team rotations- Off Hours Support runs from 5:00pm EST to 7:00am EST and weekends. Off Hours Support is to cover specific tiers, EDs and above and/or silver, gold tiers, and President/ Chairmans club end-users Project Participation: Providing project and status reporting for projects where DOE participation is needed. Attending meetings, outage bridges and managing any workflow back to the team. " Competencies Desktop Management - Infrastructure Services (IS), EUCS_Desktop Management Experience (Years) 6-8 Essential Skills " A minimum of 5-7 years of progressive level II Desktop, Server, and Network support or related experience Microsoft certifications: MCP/MCSA/MOS/MCSE and/or MS-365/Azure, Cisco CCNA desirable Excellent knowledge of Windows 7/10 environment Prior knowledge of VMware and Citrix Familiarity with Power, VBScript, JavaScript, HTML Intermediate Knowledge of MS Exchange/Messaging applications, including but not limited to Outlook, Skype, and MS teams Mac, iPad/iPhone support knowledge Knowledge of VPN infrastructure, troubleshooting of MS Direct-Access, AOVPN Internet browser proxy experience " Desirable Skills Cisco CCNA certification Intermediate knowledge of Network Architecture and Topologies/Network + Knowledge of monitoring tools for Network and Workstations, including but not limited to SevOne, Corvil, Extrahop, Splunk, Fiddller, Wireshark Submission Details: Name: Contact No.: Email Id: Location: Linkedin: Skype: Interview Availability: Education: Rate: -- Thanks & Regards, Shikha Gupta IT- Recruitment | Direct: 4197194135 Board-line: 614-495-9222 Ext. 428 http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=115247&uid= |
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| 05:36 PM 04-Nov-22 |