| L2 Desktop End User Support Tech at Remote, Remote, USA |
| Email: [email protected] |
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From: Abhishek Singh, KK Associates [email protected] Reply to: [email protected] Basic IT hardware troubleshooting skills (Windows and Mac OS) 2. Deploying Windows 10 images via USB or MECM. 4. Must be knowledgeable of Windows and MAC OS deployment and configuration. 5. Basic Networking troubleshooting skills. 4. MS Office, Outlook, and Teams troubleshooting. 5. Basic knowledge of Service Now ticketing system. 6. Basic printer troubleshooting 8. Excellent communication with experience in customer service 9. Knowledge on ITIL/ Incident management process. 10. Must be knowledgeable of Mobile device configuration, wiping, and backup. Provide L2 Desktop and Printer support to End users 2. Key process accountabilities are Incident Management, Service Request Fulfillment, Knowledge Management and Continual Service Improvement. 3. Smart-Hands support where resolutions cannot be made remotely 4. Driver testing for laptop/desktops & PC/workstation patching remediation 5. Responds to incoming EUC incidents and requests in a professional manner and with a sense of urgency 6. Can work in a fast-paced environment with priority changes 7. Resolves incidents within the defined SLAs 8. PC Asset Management. Regards, Abhishek Singh KK Associates LLC. 8751 Collin McKinney Pkwy, # 1302, McKinney, TX 75070 555 Metro Place North, Suite # 100, Dublin, OH 43017 Contact :- +1 925-409-3082 Email : [email protected] |
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| 08:26 PM 04-Nov-22 |