| :ServiceNow Expert::Boston,MA (Hybrid)::LOCAL at Boston, Massachusetts, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=1173504&uid= From: Anwesha Singh, Cloud Think Technologies [email protected] Reply to: [email protected] Title- ServiceNow Expert Location- Boston, MA(hybrid) Visa- USC,GC Job description: We are seeking a skilled ServiceNow expert with extensive experience in IT Service Management (ITSM), IT Asset Management (ITAM) processes, and software support. The ideal candidate will have a deep understanding of ServiceNow platform capabilities, configuration, and customization to optimize IT service delivery and asset lifecycle management. Key Responsibilities: Design, configure, and implement ServiceNow solutions to streamline ITSM and ITAM processes, including Incident Management, Change Management, Problem Management, Service Catalog, Asset Tracking, Software Asset Management (SAM), and Configuration Management Database (CMDB). Collaborate with stakeholders to gather requirements, analyze business needs, and translate them into technical solutions within the ServiceNow platform. Provide ongoing support, troubleshooting, and maintenance of existing ServiceNow implementations, ensuring system availability, performance, and reliability. Conduct end-user training sessions and create documentation to facilitate knowledge transfer and adoption of ServiceNow functionalities. ServiceNow module agnostic, with the ability to administer the product as a whole and within the modules purchased. Perform back-end maintenance tasks, including configuration and occasional support. Implement improvements and changes, such as field changes (new fields, delete fields, change field requirements), workflow changes, reports management, and dashboard management. Prepare for upgrades, including recommending upgrade schedules, reviewing upgrade scope, preparing test scripts, and coordinating testing preparation. Conduct upgrade testing, including testing the Dev environment against test scripts, testing the Prod environment against test scripts, and validating skipped items. Understand ServiceNow's capabilities for expansion, assess CTR's needs, and provide recommendations for using additional ServiceNow modules. Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field. 3-5 years of hands-on experience in ServiceNow platform administration, configuration, and development, with a focus on ITSM and ITAM modules. In-depth knowledge of ITIL framework and IT service management processes, including Incident, Change, Problem, and Release Management. Proficiency in IT asset lifecycle management, software asset management (SAM), and license compliance. Strong understanding of relational databases, SQL, web technologies (HTML, CSS, JavaScript), and web services (SOAP, REST). ServiceNow certifications such as Certified System Administrator (CSA), Certified Implementation Specialist (CIS) in IT Service Management or IT Asset Management are highly desired. Excellent communication skills with the ability to collaborate effectively with cross-functional teams and communicate technical concepts to non-technical stakeholders. Thanks and Regards Anwesha Singh Technical Recruiter Cloud Think Technologies E: [email protected] Website: www.cloudthinktech.com LinkedIn: https://www.linkedin.com/in/anwesha-singh-225a28221/ Address :12301 Kernan Forest BLVD APT 1407, Jacksonville FL, 32225 Please consider the environment before printing this e-mail. DISCLAIMER The information in this e-mail is confidential and may be legally privileged. It is intended solely for the addressee. Access to this e-mail by anyone else is unauthorized. If you have received this communication in error, please notify the sender and delete the e-mail and destroy any copies of it. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. Any opinions or advice contained in this e-mail are subject to the terms and conditions expressed in the governing Cloud Think Technologies client engagement letter. Opinions, conclusions and other information in this e-mail and any attachments that do not relate to the official business of the firm are neither given nor endorsed by it. Keywords: information technology green card Florida Massachusetts http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=1173504&uid= |
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| 03:39 AM 01-Mar-24 |