| Max rate:: $47hr. on c2c(All Inclusive) || IT EUC System Engineer || Pittsburg, PA(Completely Onsite) || Contract at Pittsburg, Texas, USA |
| Email: [email protected] |
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From: Saumya Singh, Tanisha Systems [email protected] Reply to: [email protected] IT EUC System Engineer Pittsburg, PA(Completely Onsite) Contract Job Description: The IT Systems Analyst will provide front-line primary technical support to end users on various technical issues and problems relating to hardware, software, and peripherals. They will also be responsible for resolving service tickets in a timely manner according to SLA and providing proper documentation. The IT EUC Support Systems Analyst must have excellent problem-solving skills to diagnose, evaluate and resolve complex problem situations, or when appropriate, escalate or route them to appropriate IT staff members. Understand, and ensure adherence to, defined technology standards and procedures to include Incident Management, Security, Change Management, Asset Management and Procurement. This person will also collaborate with IT team members and attend regular status meetings. The Day-to-Day: Provides technical support and guidance to resolve users computer hardware and software problems. Takes ownership of assigned tickets to avoid SLA breach (i.e., maintain/update ticket to closure) Submits weekly status reports. Communicates with users via phone, chat, email and/or a support ticketing system to assess the scope of the problem and determine what, if any, resolution steps users have performed Applies knowledge of computer software and hardware to assist users in resolving problems. Handles installation and set-up of new hardware, software, and peripheral equipment Coordinates service or replacement of defective products from vendors and manufacturers Maintains knowledge of technical innovations, trends, and best practices; makes recommendations for new software and hardware. Drafts or revises user training manuals and procedures Develops training materials and/or provides onsite training as requested. Performs other related duties and special projects as assigned. Maintains an inventory of all equipment, hardware, software, and supplies. This Job is Right for You if You Have (Minimum Requirements): High School Diploma with 5+ years Infrastructure support experience within a corporate/manufacturing environment Proficient in Windows 7/8/10, Mac OS, Office 365, Active Directory and ServiceNow- SCCM Patching is MUST -JMF Exp Is also MUST. Excellent verbal and written communication skills Excellent interpersonal and customer service skills Strong analytical and problem-solving skills Team player, with a positive attitude Proficient with Microsoft Office Suite or related software Ability to explain technical problems to nontechnical employees. This position requires the lawful ability to access technical data, information, and areas controlled by United States export control laws and regulations. This role may require additional duties and/or assignments as designated by management. Best Regards, Saumya Singh | Sr. Technical Recruiter Tanisha Systems Inc. : [email protected] Tel: 212-729-6543 Ext 361 | Direct : (410) 406-1581 Address: 99 Wood Ave South, Suite # 308, Iselin, NJ 08830 Keywords: information technology New Jersey Pennsylvania |
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| 12:02 AM 19-Mar-24 |