| Genesys Cloud Architect (Hybrid) || Austin, TX (Local Only) at Austin, Texas, USA |
| Email: ajitk@dmsvisions.com |
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From: Ajit Kumar, DMS Visions Inc ajitk@dmsvisions.com Reply to: ajitk@dmsvisions.com Hi, Hope you are doing well, Please find the job description given below and let me know your interest. Position: Genesys Cloud Architect (Hybrid) Location: Austin, TX (Wednesday Onsite every Week) Local Only Duration: 6+ months Job Description RESPONIBLITES: Setup and configuration from a selection of Genesys products, as well as other select vendors, for our client base. Opens and/or manages vendor support tickets. Interacts closely with Project Management to deliver projects that are done on time and on budget. Handles Project Management duties for select projects, including meeting with customers to review project scope and validate design; Determining tasks to be completed and completing data collection; Maintaining issues and change log; Coordinating with management on out-of-scope requests and change orders; Following up to ensure timelines and project requirements have been met. Updates Genesys Cloud configuration to reflect changes in system configuration. Conducts system set-up as required. Performs complete and thorough documentation via our internal ticketing process to ensure each issue has accurate tracking from problem reporting to resolution. Provides technical pre-sales engineering assistance as needed. II. CANDIDATE SKILLS AND QUALIFICATIONS Minimum Requirements: 8 years Required -Telephony/VoIP experience with a focus on Contact Center applications 8 years Required - Experience with a focus on cloud based contact center applications CCaaS 8 years Required - Experience with Genesys CX Cloud installation, implementation and configuration 8 years Required - Advanced hands-on experience in migration strategy planning and execution from a legacy on premise/ hosted contact center platform to a CCaaS Genesys platform. 8 years Required - Architect Call flows, IVRs, skills, permissions, roles, data points, user, etc. 8 years Required - Strong understanding of communication infrastructure, device compatibility and integration with CCaaS platforms. 8 years Required - Hands on experience and knowledge with cloud providers (Genesys, Google Cloud, AWS). 8 years Required-Strong proficiency with configuring and optimizing cloud platforms for telecom applications, ensuring performance, reliability, and security 8 years Required - Ability to comprehend, analyze, and research problems of a complex nature, make reasonable decisions, and recommend solutions. 8 years Required - Ability to provide technical expertise and guidance to internal teams and external customers on cloud-based solutions. 8 years Required - Ensure compliance with regulatory requirements and industry standards for financial institutions implementing services in the cloud. 8 years Required - Ability to quickly adapt to changes in process, requirements, goals, and organizational change. 8 years Required- Requires excellent communication skills, analytical ability, strong judgment and management skills, and the ability to work effectively with client and IT management and staff. 8 years Required - Improves systems by studying current practices, designing modifications. Recommends controls by identifying problems; writing improved procedures. 8 years Required - Prepares technical reports by collecting, analyzing, and summarizing information and trend. 8 years Required - Provides engineering support for large-scale 24x7 operational environment, including off-hours 8 years Required - Advanced verbal and written communication skills. 8 years Required - Effective organizational, planning and time management skills. 4 years Preferred - Work with developers on reporting, API integration, 3rd party app integration. Expertise on full set of Genesys API (ex. Analytics. BI, user management, etc.) 4 years Preferred - Strong proficiency with monitoring and troubleshooting telecom services and infrastructure in the cloud, addressing performance issues and outages promptly 4 years Preferred -Advanced database and presentation software skills. 4 years Preferred - Advanced research, analytical, and problem solving skills. 4 years Preferred- Genesys cloud certified If you are interested, please share your updated resume and suggest the best number & time to connect with you. Ajit Kumar US IT Recruiter , DMS VISION Inc 972-645-5051 | dmsvisions.com/ | ajitk@dmsvisions.com 4645 Avon Lane, Suite 210, Frisco, TX 75033 www.linkedin.com/in/ajit-kumar-32142814a/ Keywords: business intelligence information technology Texas Genesys Cloud Architect (Hybrid) || Austin, TX (Local Only) ajitk@dmsvisions.com https://jobs.nvoids.com/job_details.jsp?id=1277413 |
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| 12:29 AM 04-Apr-24 |