| Desktop Engineer at Remote, Remote, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=1295026&uid= From: Anurag, tekinspirations [email protected] Reply to: [email protected] Hi, I Hope you are doing great. Please find below position if you have any matching candidate as per requirement. Please send me updated resume with candidate informatio Job Title: Desktop Engineer Duration :12+ months Location: hybrid position requiring three (3) days a week on-site in MENTOR, OH (flexible on which days); the first 90 days are on-site 5 days a week. MOI: Virtual Need Local Candidates Only. Job Duties and Responsibilities: Monitors and responds to ticketing system assignments via phone and in person to provide computer support for facility and remote users globally and engaging in direct interaction with the business users to identify and troubleshoot cloud and desktop solutions. Researching, evaluating, testing, and implementing enterprise-wide cloud and desktop solutions. Develops and implements technologies including but not limited to, imaging services, endpoint security, backup solutions and process automation. Identifying root causes and strategic solutions to problems, troubleshooting solutions for cloud and desktop software, hardware, mobile devices, and M365 products. Support and manage user accounts (network, computer, email) and group memberships. Create, maintain, and support network printers, file access, group mailboxes, network and desktop security. Create and maintain exchange mailboxes, distribution list and public folders. Secure and manage endpoints through Intune and SCCM. Perform advanced error detection / troubleshooting escalate to senior staff if assistance is needed. Troubleshoot complex automated software delivery solutions and cloud computer provisioning. Creates and maintains process/procedure documents as well as documentation for troubleshooting and knowledge base articles for endpoint and other IT issues. Develop and utilize procedures to document problems, recommend constructive improvements to procedures, and ensure updated procedures are written and followed. Provide education and guidance to users on endpoint hardware/software. Coordinates and communicates with vendors to support ordering & procurement of hardware and software. Coordinates project implementation and manages deployment timelines. Additional Duties and Responsibilities: Staying current with emerging technologies and trends related IT, specifically endpoint/desktop services. Understanding multiple business segments and the impact of IT on their functions is vital. The Desktop Engineer provides technical support along with the Service Desk Analysts, Desktop Support Analyst, and other Desktop Engineers, and works with IT Departments to resolve application and hardware issues. Participates in on-call rotation of Service Desk after-hours/weekend support for urgent and escalated issues. Required and Preferred experience: At least 4 years experience is required in systems support for hardware and applications, including support for Microsoft client platforms required. Experience and expertise with Intune, Azure, Microsoft 365 is a MUST. Troubleshooting scripting and automation using Power is preferred. Thanks and Regards, Anurag Singh Technical Recruiter TEK Inspirations Pvt. Ltd. | Desk : +4696388009 Email- [email protected] Keywords: information technology Ohio Desktop Engineer [email protected] http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=1295026&uid= |
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| 11:46 PM 09-Apr-24 |