| Service Delivery Manager at Remote, Remote, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=1305817&uid= From: Arun kumar, yochana IT [email protected] Reply to: [email protected] Service Delivery Manager Boston, MA onsite 1 year Mandatory Skills Must have eCommerce background plus deep and practical knowledge of ITIL JD Strong experience in Retail Domain and E-Commerce background. Deep and practical ITILv3 knowledge and experience Extensive experience in Oversee Delivery Quality and Customer Escalations Experience of managing large scale digital program (25+ Team members) Good knowledge of digital technologies like Cloud, DevOps and e-Commerce. Value Creation/OCM/CSAT Ability to communicate effectively across a complex and diverse group of business stakeholders. Strong experience in managing Onsite-Offshore teams Identify and discuss any observed concerns with Scrum Master(SM)/Product Owner(PO) to assist the team in achieving successful delivery of iteration/PI objectives. Ensure compliance and reporting as defined for the track (in the long term it will come out of JIRA). Raise queries with respective SMs if issues found. Advance view of potential risks/escalations and work with SM/PO on Root Cause Analysis, define corrective action and/or remediation/mitigation as appropriate. Experience in organizational initiatives Keywords: information technology purchase order Massachusetts Service Delivery Manager [email protected] http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=1305817&uid= |
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| 06:47 PM 12-Apr-24 |