| Product Support Analyst -Remote _State Client and healthcare exp Mandatory at Remote, Remote, USA |
| Email: [email protected] |
|
http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=1311407&uid= Role : Product Support Analyst with State Client and healthcare exp Location : Remote(Austin,TX) Experience : 10+ years Rate : $50/hr on c2c Level Description 8 or more years of experience, relies on experience and judgment to plan and accomplish goals, independently performs a variety of complicated tasks, a wide degree of creativity and latitude is expected. Job Description Evaluate failures, bugs, systemic problems, and hardware and report on necessary steps. Consider site-specific information like hardware, operating system, and user requirements to appropriately resolve problems. Install applications, hardware, parts, and/or equipment. Product Support Analyst common tasks include: troubleshoot, diagnose and repair product and service concerns; contribute to and use knowledge base; communicate ongoing problems and fixes internally and with customers; report on product and service problems; and guide customers on product features, product selection and configuration and implementation. Skills(Required): Leadership of a help desk / service desk Experience developing process / training documentation Experience researching and resolving escalated problems, including the most complex and/or critical customer issues. Skills(Preferred): Experience gathering and analyzing performance metrics Ability to guide knowledge transfer as staff roll off and on the service desk -- Keywords: information technology Texas Product Support Analyst -Remote _State Client and healthcare exp Mandatory [email protected] http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=1311407&uid= |
| [email protected] View All |
| 10:10 PM 15-Apr-24 |