| Genesis Consultant at Austin, Texas, USA |
| Email: [email protected] |
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From: fanindra, SIRI INFO SOLUTIONS INC [email protected] Reply to: [email protected] Hello Partner, Hope you are doing well!! Greeting from Siri Info Solutions. I am Fanindra with Siri Info Solutions. We Siri Info Solutions is a global staff augmentation firm providing a wide-range of talent on-demand and total workforce solutions. We have an immediate opening for the below position with one of our premium clients Job Title: Genesys Consultant Work Location: Austin TX (Day one Onsite) Duration: Long Term Must have Genesys 8.x,Genesys, python, Cloud (IaaS) As a Consultant for Genesys Routing Solution, you will be responsible for providing expertise in designing, implementing, and optimizing routing solutions using Genesys software. Your primary focus will be on understanding client requirements, configuring routing strategies, and ensuring efficient call handling across various communication channels. You will collaborate closely with clients, project managers, and technical teams to deliver customized routing solutions that align with business objectives. Responsibilities: Requirements Analysis: Engage with clients to gather and analyze their business requirements related to call routing, queue management, and resource optimization. Translate client requirements into technical specifications and design solutions using Genesys routing software. Solution Design and Configuration: Develop routing strategies, skills-based routing rules, and queue configurations to optimize call flow and agent productivity. Configure Genesys routing components such as Universal Routing Server (URS), Interaction Routing Designer (IRD), and Composer. Implementation and Integration: Lead the implementation of routing solutions, ensuring seamless integration with existing telephony systems, CRM platforms, and other enterprise applications. Collaborate with development teams to customize routing solutions and develop integration adapters if needed. Testing and Quality Assurance: Conduct thorough testing of routing configurations to validate functionality, performance, and scalability. Identify and troubleshoot any issues or discrepancies in routing behavior, providing timely resolutions. Documentation and Knowledge Transfer: Create comprehensive documentation including solution designs, configuration guides, and operational procedures. Provide training and knowledge transfer sessions to client teams, ensuring they can effectively manage and maintain the routing solution post-implementation. Continuous Improvement and Optimization: Monitor routing performance metrics and analyze data to identify opportunities for optimization and efficiency improvements. Proactively recommend enhancements to routing strategies and configurations based on changing business needs and technological advancements Best Regards, Fanindra Sharma | Technical Recruiter SIRI INFO SOLUTIONS INC Email id : [email protected] Desk No: (732) 686-6828 www.siriinfo.com 3 Ethel Rd, Suite # 302 Edison NJ 08817 Keywords: access management Idaho New Jersey Texas Genesis Consultant [email protected] |
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| 01:07 AM 24-Apr-24 |