| Urgent Reuirement for Service Now Developer AND Salesforce Developer at Remote, Remote, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=1337056&uid= From: Pooja, Maintec [email protected] Reply to: [email protected] Hi Bench Sales Recruiters, We have opening for below positions,please check if you have any consultant Role 1: ServiceNow Project Manager Title: ServiceNow Project Manager Job Location:- 100% Remote We are seeking an experienced ServiceNow Project Manager to lead our team in delivering successful ServiceNow implementations. In this role, you will be responsible for overseeing all aspects of ServiceNow projects, with a focus on Customer Service Management (CSM) and Field Service Management (FSM). You will work closely with clients, stakeholders, and cross-functional teams to ensure projects are completed on time, within budget, and according to quality standards. The ideal candidate will have a proven track record of managing ServiceNow projects, strong leadership skills, and expertise in CSM and FSM implementations. Responsibilities: Project Planning: Develop comprehensive project plans, including scope, timeline, budget, resource allocation, and risk management, for ServiceNow implementations focused on Customer Service Management (CSM) and Field Service Management (FSM). Stakeholder Engagement: Engage with clients, executives, business owners, and other stakeholders to define project objectives, gather requirements, and establish clear communication channels throughout the project lifecycle. Team Leadership: Lead and motivate cross-functional project teams, including ServiceNow developers, administrators, testers, and business analysts, to achieve project goals and deliver high-quality solutions. Resource Management: Allocate resources effectively, including personnel, budget, and technology assets, to ensure project tasks are completed on time and within budget. Risk Management: Identify project risks and develop mitigation strategies to minimize potential impacts on project scope, timeline, and budget. Change Management: Manage changes to project scope, requirements, and deliverables, ensuring proper documentation, approval, and communication to stakeholders. Quality Assurance: Establish and enforce quality assurance processes and standards to ensure that ServiceNow implementations meet or exceed client expectations and industry best practices. Vendor Management: Coordinate with third-party vendors, consultants, and subcontractors as needed to support project activities, ensuring alignment with project objectives and contractual agreements. Project Tracking and Reporting: Monitor project progress, track key performance indicators (KPIs), and generate regular status reports for project stakeholders, providing updates on milestones, risks, issues, and action items. Client Satisfaction: Foster positive relationships with clients by providing exceptional customer service, addressing concerns or issues promptly, and ensuring client expectations are met or exceeded. Knowledge Transfer: Facilitate knowledge transfer sessions for client stakeholders, project team members, and support staff to ensure successful adoption and utilization of ServiceNow solutions post-implementation. Continuous Improvement: Identify opportunities for process improvements, lessons learned, and best practices from previous projects, and incorporate them into future ServiceNow implementations. Requirements: Must have CSA certification. Bachelor's degree in information technology, Business Administration, or a related field. Master's degree preferred. Minimum of 10 years of experience in project management, with at least 8 years of experience managing ServiceNow projects. Employee Management Experience. Proven experience managing ServiceNow implementations, with a focus on Customer Service Management (CSM) and Field Service Management (FSM) modules. Strong understanding of IT service management (ITSM) principles and best practices, particularly in the areas of customer service and field service operations. Project Management Professional (PMP) certification or equivalent project management certification preferred. Excellent leadership and team-building skills, with the ability to inspire and motivate cross-functional project teams to achieve project goals and objectives.9)Exceptional communication and interpersonal skills, with the ability to effectively engage with clients, stakeholders, and team members at all levels of the organization. Experience in change management, risk management, and quality assurance processes within a project management framework. ServiceNow certifications, such as Certified Implementation Specialist (CIS) CSM, CIS-FSM. Experience in ServiceNow Telecommunications Service Management (TSM) is a plus. ServiceNow BPC Consultant Job Location:- Remote Open Position:- 2 Job Description: As a ServiceNow BPC Consultant, you will be responsible for analyzing, designing, and implementing ServiceNow solutions to meet our clients' business requirements. You will leverage your expertise in Customer Service Management and Field Service Management to optimize processes and enhance the overall customer experience. The ideal candidate will have a strong technical background, excellent communication skills, and a passion for delivering innovative solutions. Responsibilities: Collaborate with clients to understand their business processes and requirements. Design and implement ServiceNow solutions, with a focus on Customer Service Management (CSM) and Field Service Management (FSM) modules. Customize ServiceNow applications to meet specific business needs, including configuring workflows, forms, and reports. Provide technical guidance and support to clients throughout the implementation process. Conduct workshops and training sessions to educate clients on ServiceNow best practices. Work closely with cross-functional teams to ensure successful project delivery. Requirements: Bachelor's degree in computer science, Information Technology, or related field. Minimum of 8 years of experience working with the ServiceNow platform. Proven experience in implementing and customizing ServiceNow CSM and FSM modules. Strong understanding of IT Service Management (ITSM) principles and best practices. Experience with JavaScript, HTML, CSS, and other web technologies. Excellent problem-solving skills and attention to detail. Strong communication and interpersonal skills, with the ability to interact with clients at all levels of the organization. ServiceNow certifications: CIS-CSM, CIS-FSM are required. Experience with other ServiceNow modules like Telecommunication Service Management (TSM) is a plus. Role: ServiceNow SACM Configuration Management Analyst Location: Plano, TX/Boise, ID/Phoenix, AZ/Pleasanton, CA Duration: 12+ Months Responsibilities: Accountable for the daily operational health of SACM Configuration processes. Responsible for CMDB data analysis, research, troubleshooting, data enrichment and other CMDB governance tasks. Accountable for ensuring that SACM Configuration Management is delivered in line with defined policies and procedures. Leads investigation of root cause analysis to continuously improve data accuracy. Manage the SACM Configuration relationship with data owners and consumers. Identify, analyze, and drive resolution of process or data issues, ensuring all Configuration Items (CIs) are complete. Strengthen and mature ITSM CSDM (Common Services Data Model) practices and hierarchies. Engage with stakeholders to implement or enhance integration interfaces with other applications that leverage or provide CMDB data (e.g., Discovery, OEM/internal data sources, AMDB/hardware asset logistics, Software Asset Management). Nurture and strengthen alignment with shared SACM process stakeholders including shared/related data (e.g., Discovery, Asset Management), those who engage with or manage other data inputs (e.g., Service Catalog forms/workflows, Business Analysts, ITSM Developers) or other ITSM process owners (Change, Incident, Problem). Serve as a SACM Configuration data and process steward, supporting training opportunities and process adherence with data owners, consumers, and other personnel. Drives reporting governance on CMDB statistics, processes and trends including the delivery of reports and dashboards to drive behavior and adherence. Schedule and lead CMDB data audits, data enrichment efforts and other critical CMDB governance processes through data and process owners. Enforce and enhance data governance best practices and standards to ensure consistent and accurate data. Support the onboarding of new Applications or Business Services into the CMDB. Support data certification audits and maintain the overall health of the Data Certification program. Accountable for SACM Configuration Service Catalog items, their content offerings, associated processes, and workflows. Collaborate with owners of other Service Catalog items that leverage or impact CMDB data, driving governance of Configuration Management processes and ensuring standards and policies are met. Maintain and enhance a custom in-house consumer facing CMDB application including process engineering, requirements gathering and design modification recommendations. Define and maintain recurring test cases in support of platform health and feature/instance upgrades. Mandatory Requirements Ability to work US hours (both PST and MST). 7+ years of Configuration Management experience managing a large CMDB environment. Must possess a deep understanding of ITIL IT Service Management processes (e.g., Incident, Problem and Change Management, Project and Portfolio Management, Service Catalog, etc.) 7+ years of experience working in a process-driven organization, preferably an ITIL-aligned Service Management organization. 7+ years of experience in working with inventory discovery tools and infrastructure management tools used to provide Configuration data (e.g., ServiceNow Discovery, OEM applications). 7+ years of experience with CSDM (Common Service Data Model). Must have quality documentation skills reporting capabilities and experience. General understanding of the ServiceNow Identification and Reconciliation Engine (IRE) and the structure of its rules. 7+ years of experience driving SACM process adherence throughout a complex IT organization using data. 7+ years of experience in the use of KPIs and other methodologies to identify problems, track trends and drive behavior. Proven success in establishing and/or managing large data repositories and managing multi-source environments. Knowledge of the working practices and structural elements within Cloud environments, IT infrastructure, Operations Centers, and Service Desks. Familiarity with DevOps and/or Agile methodologies Encompasses a particularly good all-round understanding of IT processes and service management. Strong in establishing connections with people and managing relationships. Able to cope with pressure, time-sensitive situations and delivering against deadlines. Proficient with Microsoft tools including Excel, PowerPoint, Word, Teams, SharePoint Preferred : ITIL V4 certification ServiceNow Multi-Source CMDB/CMDB 360 experience Working experience in multiple Cloud Solutions (Azure, Google, Oracle, IBM, etc.) Working knowledge of the Common Service Data Model Knowledge of application architecture and service delivery modeling Job Title: Lead Salesforce Developer Location: 100% Remote Client: Yantra Job Requirement: Salesforce Revenue Cloud, Apex, LWC, Configure, Price and Quote (CPQ), Billing, Partner Relationship Management, and B2B Commerce functionality. Keywords: information technology Arizona California Idaho Texas Urgent Reuirement for Service Now Developer AND Salesforce Developer [email protected] http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=1337056&uid= |
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| 03:36 AM 24-Apr-24 |