| Job opportunity _ ServiceNow APM -CSDM - APM Support Specialist _ Richardson, TX,USA (onsite) _ Long Term Contract at Richardson, Texas, USA |
| Email: [email protected] |
|
From: sharath, Sourcemantra [email protected] Reply to: [email protected] Hi, Greetings from SourceMantra, Please have a look at the below opportunity and reply to me if you are interested. Job: ServiceNow APM/CSDM - APM Support Specialist Location: Richardson, TX,USA (onsite) Duration: Long Term Contract 10+ Years and passport Number is must for Submission. Job Description : Hands-on Experience with APM Module: Proficiency in using the APM module within ServiceNow, including understanding its features, functionalities, and configuration options. CSDM Module Knowledge: Familiarity with the Common Service Data Model ( CSDM) module, which provides a standardized framework for managing IT services and assets. Information Objects: Understanding of information objects and their relevance within the APM context. Application Service and Technical Services: Knowledge of application services and technical services, as they relate to APM. Business Capability Mapping: Ability to map applications to business capabilities and understand their interdependencies. Roles and Responsibilities: The APM Support Specialist will be responsible for the following tasks: Collaboration and Ticket Resolution: Collaborate with global teams to actively resolve APM-related support tickets. Provide timely and effective solutions to end-users. Maintain clear communication channels with stakeholders. Automation Scripting: Develop scripts to automate APM functionality, such as data collection, reporting, and routine tasks. Enhance efficiency by automating repetitive processes. Quarterly Audits: Conduct quarterly audits of APM data. Ensure data accuracy, completeness, and consistency. Follow up with teams to address discrepancies and update records. Data Integrity: Monitor APM records for empty or incomplete fields. Collaborate with relevant teams to rectify missing information. Maintain data quality and integrity. Guidance and Integration: Guide teams in making informed decisions regarding module selection. Facilitate discussions on integrating APM with other ServiceNow modules. Promote best practices for application management. Regular Follow-ups: Conduct regular follow-ups with teams to track progress and address any outstanding issues. Ensure adherence to APM processes and guidelines. Reporting: Generate ad-hoc and planned reports including SOC from APM data. Provide insights to stakeholders based on data analysis. Contribute to continuous improvement efforts. Thanks & Regards Sharath Reesu | Source Mantra, Inc. Senior Talent Acquisition 295 Durham Ave, Suite # 201, South Plainfield, NJ 07080 Phone : +1 908 373 8651 Ext: 243 | 732 377 8653 (Fax) [email protected] | www.sourcemantra.com Keywords: active directory information technology New Jersey Texas Job opportunity _ ServiceNow APM -CSDM - APM Support Specialist _ Richardson, TX,USA (onsite) _ Long Term Contract [email protected] |
| [email protected] View All |
| 02:48 AM 09-May-24 |