| Program Manager Tech at Remote, Remote, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=1439412&uid= From: sagar, 3ktechnologies [email protected] Reply to: [email protected] Title : Program Manager Tech Location : Remote JOb Discription : Top 3 Hard Skills Required + Years of Experience 1. Minimum 2-4 years experience with customer relationship management 2. Minimum 2-4years experience with familiar with technology, online service, consumption, storage 3. Minimum 2-4 years experience with program management, project management experience Hard Skills Assessments Expected Dates that Hard Skills Assessments will be scheduled: 6/5/24. Hard Skills Assessment Process: The assessment process will include 3, 1hr long meetings, including a role play. Required Candidate Preparation: Candidates should have the role play prepared prior to the assessment. Customer Relationship Management Learns customer, partner, and internal stakeholder engagement models. Supports foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and with guidance from more experienced colleagues. Manages customer relationships beyond the current Unified Support contract owners with a focus on understanding business objectives and roadmaps. Learns how to identify, navigate, and communicate with key customer technical stakeholders at different levels. Learns how to guide and lead conversations to facilitate the achievement of customer business objectives by leveraging their investment in Microsoft. Learns how to map internal roles to customer priorities to action the needs of customers. Learns how to develop key internal stakeholder relationships. Technical Relevance Grows technical aptitude and industry awareness to translate customer interactions into customer business impact and value. Customer Success Leadership Listens to conversations with customers and begins to align objectives with the current Microsoft portfolio of work in the customer account. Understands the organizational and customer success strategy. Understands Microsoft technology and services. Participates in account team planning, learning to identify business and technical needs for change. Aligns with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work. Works with customers to design programs of work. Supports the delivery of program planning and customer-facing program reviews, prioritization of engagements, and engagement with key technical stakeholders to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success. Learns and begins to apply the use of Microsoft delivery management methodologies, processes, and tools to assess customer operational health. Supports the identification and mitigation of customer blockers by leveraging Microsoft solutions and services, and the development of deliverable programs of work with guidance from more experienced colleagues. Orchestrates delivery resources to facilitate value realization with a focus on driving operational health. Performs delivery program reviews with internal stakeholders to ensure alignment on customer outcomes and account priorities. Supports escalation management and communications for delivery programs in the customer account. Work can be performed remotely, Travel for customer visits required. Preference to those located near Redmond WA, Dallas TX, Fargo ND, Charlottle NC. Additional or Preferred Qualifications Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 5+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience. 1+ year(s) relevant work experience within customer industry. Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365). Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification. Thanks & Regards Vidhya Sagar Technical Recruiter 1114 Cadillac Ct, Milpitas, CA 95035 3K Technologies, LLC www.3ktechnologies.com [email protected] Analytics | BI | Big Data | Cloud |Software Engg. 1 Keywords: business intelligence California Connecticut North Carolina North Dakota Texas Washington Program Manager Tech [email protected] http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=1439412&uid= |
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| 11:15 PM 30-May-24 |