| Genesys Developer at Remote, Remote, USA |
| Email: divya.ra@twsol.com |
|
https://jobs.nvoids.com/job_details.jsp?id=1460217&uid= From: Divya, Teamware Solutions divya.ra@twsol.com Reply to: divya.ra@twsol.com Role: Genesys Developer Location: Tampa, FL Experience: 7 to 8 years Visa: H1b Passport: Mandatory Must Have Technical/Functional Skills Design and developing Genesys Web messaging/Chat Bot solution Design and implement Genesys Digital Bot solution Design and implement Genesys SMS Solution Design and implement conversation flow for Chat bot and SMS Channel Experience Required Design and developing Genesys Web messaging/Chat Bot solution Design and implement Genesys Digital Bot solution Design and implement Genesys SMS Solution Design and implement conversation flow for Chat bot and SMS channel Design and build custom integration to query and retrieve data from Enterprise system i.e Service Now Design and implement Workforce management Design and implement Genesys-Service CTI integration Design and implement Genesys Self Service Portal Design and implement Knowledge Management Design and implement Genesys Agent Assist and Intelligent support queue routing Build custom dashboard based on business requirement Troubleshoot and resolve technical issues related to Genesys solutions. Provide technical support and guidance to ensure optimal performance and reliability. Collaborate with cross-functional teams to develop customized solutions. Keywords: Florida Genesys Developer divya.ra@twsol.com https://jobs.nvoids.com/job_details.jsp?id=1460217&uid= |
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| 01:44 AM 07-Jun-24 |