| Service Desk Engineer (Onsite) ||| New York, NY (Local Only) || USC & GC Only at York, New York, USA |
| Email: ajitk@dmsvisions.com |
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From: Ajit Kumar, DMS Visions Inc ajitk@dmsvisions.com Reply to: ajitk@dmsvisions.com Hi, Hope you are doing well, Please find the job description given below and let me know your interest. Position: Service Desk Engineer (Onsite) Location: New York, NY Duration : 5+ months Note --- Need 3-5 years of exp Candidate Only Job Description . To provide technical software, hardware, and network problem resolution onsite to the client. Perform problem diagnosis and guide users through step-by-step solutions in a desktop support-based environment. Provide technical solutions in a user-friendly, professional manner, facilitating one-to-one end-user training as required and ensure site technical documentation is maintained. Main Responsibilities: Ensure the smooth running of the clients systems and network infrastructure to maximize benefits. Log and investigate customer tickets, applying permanent fixes or workarounds to restore service where possible. Provide Level 2 server, network, and desktop technical support, achieving a high level of first-time fix. Take end-to-end ownership of customer tickets, identifying underlying causes and managing permanent solutions, escalating to Senior Engineers as necessary. Manage and adhere to internal and customer SLAs, escalating concerns as needed. Manage client expectations through clear communications. Work closely with the customer to maintain and support infrastructure and resolve tickets effectively. Perform hardware and software installations. Create and maintain customer-specific infrastructure documentation within the clients knowledge system. Collaborate with the wider team, sharing information to enable confident and effective issue resolution. Take responsibility for continuous professional development, staying updated with industry and technical knowledge. Ensure accurate time entry in the clients ticket management system and submit timesheets weekly. Fulfill other reasonable requests as necessary. Technologies: Microsoft Windows Server, Exchange/hybrid technologies Active Directory O365 management and administration Intermediate knowledge of Firewalls, Routers & VPN technologies Intune administration and management Cloud-based SaaS environments Manage and support hardware assets and stock Experience with Firewalls like Cisco FirePower, Cisco ASA, Palo Alto, or other next-gen firewall experience (a plus) SharePoint creation and administration (a plus) DNS management through Active Directory-based DNS structure for domain entries and troubleshooting name resolution issues on endpoints using standard tools. Zoom/Teams/Exchange management and administration. If you are interested, please share your updated resume and suggest the best number & time to connect with you. Ajit Kumar US IT Recruiter , DMS VISION Inc 972-645-5051 | dmsvisions.com/ | ajitk@dmsvisions.com 4645 Avon Lane, Suite 210, Frisco, TX 75033 www.linkedin.com/in/ajit-kumar-32142814a/ Keywords: information technology New York Texas Service Desk Engineer (Onsite) ||| New York, NY (Local Only) || USC & GC Only ajitk@dmsvisions.com https://jobs.nvoids.com/job_details.jsp?id=1559317 |
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| 06:00 AM 13-Jul-24 |