| Technical Business Systems Analyst 4(Peoria, IL) at Peoria, Illinois, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=1573042&uid= Job Title :Technical Business Systems Analyst 4 Location: Peoria, IL Education & Experience Required: Bachelors Degree with at least 8 years experience in this technical capacity. Masters degree with at least 5 years experience in this technical capacity. Technical Skills (RequireLiaison / Coordination Contact General support oversight with customer focus on availability communications, focus on ensuring prompt support engagement for ALL issues, esp. Sev2/Sev1 issues. Oversee software upgrades process esp. disruption communications Understand structure and ensure general availability requirements of A2A Infrastructure Maintain general awareness of A2A business applications, esp. availability Monitor process for operational vendor team engagement Learn all ticket content for all varieties of support issues Problem Ticket monitoring, primarily watch for high impact problems. incl. mis-assigned, repeat problem elimination, most importantly ensure prompt attention to outages/service disruption Change Ticket monitoring, oversee well-formed ticket entry and customer comms/engagement Incident Ticket monitoring for high impact Incidents Support Process oversight Monitor for process improvement opportunities Oversee infrastructure maintenance scheduling Monitor Mission Critical Dedicated P1 Bridge chat Seek Process improvement opportunities Seek Automation opportunities Seek self-service opportunities d) (Desired) Soft Skills (Required) Excellent communication skills Independent worker Team player Self accountability. Disqualifiers/Red Flags Working Camera/Audio for interviews- cameras must be on at all times If location is not on resume, it will be DQ If candidate is open to relocating on their own dime, please make sure that is clear on resume. Thank You Regards, Hank Nair Talent Acquisition Specialist Email: [email protected] Web: www.trioptus.com United States | Canada | India Follow us on: Twitter: https://twitter.com/TriOptus Facebook: https://www.facebook.com/TriOptus/ LinkedIn: https://www.linkedin.com/company/trioptus/ Instagram: https://www.instagram.com/trioptus/ Keywords: information technology Illinois Technical Business Systems Analyst 4(Peoria, IL) [email protected] http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=1573042&uid= |
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| 03:29 AM 18-Jul-24 |