| POS Aloha Menu Management Administrator (System Administrator IV) at Remote, Remote, USA |
| Email: [email protected] |
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From: Ben Clark, Tech Talent Connect LLC [email protected] Reply to: [email protected] Job Title: POS Aloha Menu Management Administrator (System Administrator IV) Start date: 7/22/24 Duration: 9 Months Contract 3 days Hybrid role in Atlanta, GA Rate: $65/hr on C2C Any Visa fine Minimum Requirements: 2+ years of Aloha Menu Admin experience 2+ years knowledge of back office systems Business Purpose: IRB currently use Aloha POS. They are shifting to PAR POS. The manager is shifting their Aloha team to support the PAR initiative. He needs a resource to come in and take on the Aloha workload. PURPOSE OF THE POSITION: Provide restaurant system configuration and menu maintenance & administration (food, beverage, retail, pricing, and related configurations) in support of the business needs. Assist the New Restaurant Opening (NRO) process by entering setup information in a timely manner. Frequently assist the Restaurant System Support and Guest Experience Innovation functions by performing related project tasks and assignments. Act as support escalation for all POS menus and related system configurations. Assist with menu and store level tasks related to the new Point of Sale project. RESPONSIBILITIES: Administer approved menus & prices on all required computer applications including, but not limited to the NCR suite of products: Aloha, NCR Back Office (NBO), Online Ordering Web Admin & Menu Configurator. Maintain system configuration settings on related computer applications, for all restaurants using Aloha Configuration Center, Command Center, NBO Back Office Manager, and any other tool that there is a developed need for. Perform customer service relationship management, by responding to inquiries regarding system setup of related topics. Provide escalation support of all restaurants as relates to POS system, back office system, online ordering system, and any designated system that a need is developed for, using the designated support desk software. Provide and maintain documentation regarding system configuration, maintenance processes & schedules, and support plans of related activities. Provide and maintain related knowledge base articles for designated help desk software. Provide support for the new Point of Sale project. EDUCATION QUALIFICATIONS: Required Minimum: Bachelors Degree or equivalent EXPERIENCE QUALIFICATION: 5 years combined point of sale use & administration experience required 2 years cross functional project team SME Experience, including ownership of sub projects and activities required Inventory management expertise is required Familiarity with project life cycle required REQUIRED KNOWLEDGE, SKILLS or ABILITIES: Must be a clear and concise communicator. Must have the ability to clearly communicate to all levels of the organization in written, verbal & telephone forms of communication. Must have good problem-solving skills in a fast-paced environment. Ability to establish and maintain harmonious working relationships with others Exceptional organization, communication skills, and keen attention to detail. Ability to meet deadlines and make sound decisions based on data and stakeholder feedback. Ability to work cross functionally within an organization. Intermediate level skills using JIRA and Confluence Intermediate level skills with the Microsoft Office Outlook, PowerPoint & Word Expert level skills with the Microsoft Office Excel Analyze problems and escalate issues in a timely manner for quick resolution Strong Presentation Skills Team focused Enthusiastic about managing projects and working with people Keywords: Georgia POS Aloha Menu Management Administrator (System Administrator IV) [email protected] |
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| 10:13 PM 19-Jul-24 |