| BSA Channels at Remote, Remote, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=160218&uid= From: vartika harsh, synkriom [email protected] Reply to: [email protected] Hi , This is VARTIKA from SYNKRIOM, trying to reach you in reference for a job opportunity. Please go through the Job Description below and let me know if you are interested in the same. Also share with me your Updated resume. JD: Position summary: The Adobe Cloud Technology Business Solutions Analyst (BSA) will be responsible for collaborating with IT and business clients to understand key business objectives and IT delivery capabilities to provide fully integrated solutions. The BSA works on defined problems that could be analysis, design, configuration or implementation related. Ability to understand and document the current state, imagine the target state and help build towards that target state. This position is based in San Jose. Responsibilities: Collaborate within multiple stakeholders and cross-departmental teams to ensure proper implementation approach is in place. Analyze business requirements, explore and evaluate various options, configure the application to meet requirements and coordinate testing with QA and User acceptance testers. Research and recommend solutions which meet the business needs for new projects. Translate business architecture through the elicitation and definition of functional requirements and develop documentation and data flows. Provide level 3 end user support as called upon by the Production Support Team. Assist with test data preparation and testing. Ensure documentation is up to date on sharepoints and wiki pages. Help with Jira Hygiene. Maintain a working knowledge of call center software like Genesys PureCloud, Amazon connect. Bring up process and experience improvement ideas and be the idea lead/sponsor and rally the technical teams to rapidly prototype and prove a concept. Requirements: Requires bachelors degree. 5+ years of overall experience. 2+ years supporting customer care related functions. Ability to communicate effectively and experience in documenting requirements and specifications is essential. Bring a continuous learning, improving and collaborative mindset Self-motivated and proven ability to work creatively and analytically in a problem-solving environment. Ability to build and manage cross functional relationships. Thanks & Regards Keywords: quality analyst http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=160218&uid= |
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| 01:47 AM 22-Nov-22 |