| Looking For Remedy Reporting || Portland, OR 97232 (Onsite) || Contract at Portland, Oregon, USA |
| Email: [email protected] |
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From: dhamodharan, smartitframe [email protected] Reply to: [email protected] Hi All Job title: Remedy Reporting Location: Portland, OR 97232 (Onsite) Contract Job summary: We are seeking an experienced Remedy Reporting specialist with 5 to 8 years of experience to join our team. The ideal candidate will have a strong background in BMC Helix Remedy-Smart Reporting, Dashboards, BMC Helix Remedy-DWP & SmartIT, and BMC Helix Remedy. Qualifications: 5 to 8 years of experience in administration and development of the BMC ITSM Suites, Workflows, MyIT , DWP, Smart IT. Good knowledge of Remedy Reporting capabilities and use of third-party tools for remedy reporting. Oracle Analytics Server. Strong ITIL Framework concepts. Good communication (written & oral) & presentation skills, business analysis skills, self-initiated, quick learner. Required Skills: BMC Remedy-Smart Reporting, BMC Helix Dashboards BMC Remedy with DWP & SmartIT Administration Nice to have skill: Oracle Analytics Server Responsibilities: Develop and maintain infrastructure solutions using BMC Helix Remedy-Smart Reporting, BMC Helix Remedy-DWP & SmartIT, BMC Helix Dashboards, and BMC Helix Remedy. Administration related to BMC Remedy ITSM system. Understand client functional requirements and interfaces . Coordination with client & technical team to assess reporting requirement related to BMC Remedy and provide solutions to the client. Manages & handle communication with client, different stake holders, requesters for resolution of the tickets. Responsible for maintaining the highest levels of data delivery, customer satisfaction and meeting SLA Ability. Understand the Infrastructure of current environment. Experience on below following BMC components: BMC ITSM, BMC Service Request Management BMC Service Level Management, BMC Analytics, BMC Dashboards and Smart Reporting. Knowledge of BMC Workflows. Develop and maintain documentation. Keywords: information technology Looking For Remedy Reporting || Portland, OR 97232 (Onsite) || Contract [email protected] |
| [email protected] View All |
| 09:52 PM 22-Aug-24 |