| Urgent Requirement || ServiceNow Catalog Owner-Designer || Remote || 6+Months at Remote, Remote, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=1783763&uid= From: Suraj Prashar, Pivotal [email protected] Reply to: [email protected] Hi, Hope you are doing great!! Please find the requirement below, If you find yourself comfortable with the requirement please reply back with your updated resume and I will get back to you or I would really appreciate if you can give me a call back at my contact number (703) 570-8775 * (Ext. 232). Job Title: ServiceNow Catalog Owner/Designer Location: Remote Duration: 6+ Months Interview: Videos Visa Type: / Note: Candidates ONLY from DC, MD, VA, WV, NC, PA, DE, NY, NJ, TX, FL) Recent Healthcare Insurance Exp needed Job Description Required Skills - ITIL v3 or 4 certified, BS Degree (required), along with 6+ years of Service Catalog Management Responsibilities, with knowledge of service management principles, CMDB processes and best practices: 1. Identify Services that should be included in the Service Catalog 2. Document the Service offering in terms familiar to the audience 3. Ensure all stakeholders sign-off on the Service offering 4. Ensure the publication of new Service Offering 5. Maintain published Service Offerings 6. Assist in communication and promotion of the Service Offering Service Catalog Process Owner Responsibilities: 1. Sponsors the process by ensuring the Catalog Manager has adequate access and training to conform to best practices and meet the needs of the organization 2. Sponsors the communication campaign to promote awareness and acceptance of the Catalog Management process 3. Provides the description, mission statement, roadmap, strategy, process objectives, and metrics to measure success and obtain formal approval for the Catalog 4. Management process and its associated procedures 5. Monitors and reviews the execution of the Catalog Management process at a high level, ensures it remains consistent with the organization-s current culture and IT Service 6. Management strategy and ensures coordination with all other IT processes 7. Participates in the IT Governance activities - Proficiency in monitoring service performance. - Excellent communication and interpersonal skills, with the ability to build rapport and maintain positive relationships with customers and internal stakeholders. - Detail-oriented with a high level of accuracy in data analysis and reporting. - Exceptional problem-solving and decision-making abilities, with a customer-centric approach to resolving service-related challenges. - Experience in implementing service improvement initiatives and managing service quality standards. - Proven record of achieving service-related KPIs and customer satisfaction targets. - Ability to motivate others and foster a culture of continuous improvement and agile execution - Ability to exercise independent judgment in methods, techniques, and evaluation criteria. - Knowledge of process improvement techniques - Knowledge of process mapping and documentation techniques. Keywords: information technology card Delaware Florida Maryland New Jersey New York North Carolina Pennsylvania Texas Virginia West Virginia Urgent Requirement || ServiceNow Catalog Owner-Designer || Remote || 6+Months [email protected] http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=1783763&uid= |
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| 09:26 PM 25-Sep-24 |