| IVR Tester with Healthcare experience, Remote at Remote, Remote, USA |
| Email: [email protected] |
|
Hi, Hope this email finds you well!! My name is Abhay and I am a Sr Recruiter with Sumeru Solutions. We have a job opportunity for you. Please have a look and let me know if you are interested Title: IVR Tester Location: Remote Duration: Long term contract Need IVR Testers with healthcare background + Cyara Experience Experience as testing engineer with emphasis on IVR, telecommunications and contact center testing. Strong Healthcare experience is recommended with good understanding of Claims, Accumulators, Benefits and Membership Must have previous IVR and interface testing experience, including skills-based routing testing, IVR application familiarity (speech & DTMF systems) Prior experience with Cyara tool . Identify areas for automation and write automation scripts using Cyara or Hammer Work closely with project managers to understand project requirements and design conversational AI and IVR solutions that meet project needs. Executing and tracking functionality tests by voice and other methods Conduct testing and troubleshooting of conversational AI and IVR solutions to ensure successful integration with Contact Center systems, Stay up to date with emerging conversational AI and IVR technologies and recommend improvements to existing solutions Contact Center Analysis, Contact Center Systems (IVR, Routing, Reporting, Recording, Speech Analysis) Working Experience in a formal Agile testing methodologies and adherence to good testing practices Strong testing background; QA strategies and best practices, QA planning, test plan and test case writing and execution, QA mentoring Proficiency in Test Scenarios, Creating and update IVR Test plans, Test cases, Test data, Executing test cases, Logging & Tracking Defects Ability to manage multiple workstreams in a fast-paced environment. Excellent written and verbal communication skills Experience with J2EE (Java, Servlets, JSP, EJB, JSF) and Tomcat is good to have Best Regards: Abhay Pratap Singh | Sumeru Inc. This message and any included attachments are from the organization and are intended only for the addressee(s). The information contained herein may include privileged or otherwise confidential information. Unauthorized review, forwarding, printing, copying, distributing, or using such information is strictly prohibited and may be unlawful. If you received this message in error, or have reason to believe you are not authorized to receive it, please promptly delete this message and notify the sender. Thank you. This message and any included attachments are from the organization and are intended only for the addressee(s). The information contained herein may include privileged or otherwise confidential information. Unauthorized review, forwarding, printing, copying, distributing, or using such information is strictly prohibited and may be unlawful. If you received this message in error, or have reason to believe you are not authorized to receive it, please promptly delete this message and notify the sender. Thank you. Keywords: quality analyst artificial intelligence access management information technology IVR Tester with Healthcare experience, Remote [email protected] |
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| 04:33 AM 01-Oct-24 |