| Infrastructure Business Analyst at Remote, Remote, USA |
| Email: akash.s@tekinspirations.com |
|
From: Akash Sharma, Tekinspirations akash.s@tekinspirations.com Reply to: akash.s@tekinspirations.com Title : Infrastructure Business Analyst Lansing, MI (Must live within a commute to Lansing) Hybrid MOI: Skype - Interviews: 1st round interviews will be held via MS Teams. There is potential a 2nd round interview could be held in-person, so please make sure your candidate is available to come onsite for an interview if requested. Overview: Receive, process, present data, and information regarding our weekly Service Requests (Infrastructure Service Requests). Responsible for gathering business and technical requirements during the client kick off meetings. Consult SMEs (Subject Matter Experts) on tasks required to complete integrated projects for all Telecommunication services, such as, WAN, WLAN, MLAN, Security, Contact/Call Centers, Telephony, and Video. Manage multiple projects based on Agency assignments. Facilitate meetings with clients to gather requirements for all IT solutions and to identify impacted business processes and determine best process and IT solution integration. Ability to obtain and report business and technical requirements Facilitate review sessions to discuss projects Excellent customer and communication service skills Work with multiple network platforms, such as, WAN, MLAN, WLAN, Security, Voice, and Videoconferencing Disseminate information effectively to all technical teams, customers, and technical managers Understand a large (enterprise) and complex network environment Skills, Experience and Education: Bachelors Degree, Required Previous experience working with multiple agencies and/or vendors and/or departments in an enterprise environment are Required Minimum 4-6 years experience with Microsoft Project and Excel is Required Minimum 4-6 years experience with Remedy/Helix is Required Minimum 4-6 years working within a Telecommunications environment is Required Minimum 4-6 years experience in a large Enterprise setting is Required Minimum 4-6 years work experience with multiple network platforms is Required Minimum 4-6 years working with multiple network lines of service is Required Organization and Prioritization skills are Mandatory Communication and Interpersonal skills are Mandatory Minimum 2-4 years experience with Clarity Minimum 3-4 years experience with DevOPs Keywords: information technology microsoft Michigan Infrastructure Business Analyst akash.s@tekinspirations.com |
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| 11:59 PM 03-Oct-24 |