| Production Support Analyst (Hybrid) ||| New York City, NY(Local Only) USC & GC Only at York, New York, USA |
| Email: ajitk@dmsvisions.com |
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From: Ajit Kumar, DMS Visions Inc ajitk@dmsvisions.com Reply to: ajitk@dmsvisions.com Hi, Hope you are doing well, Please find the job description given below and let me know your interest. Position: Production Support Analyst (Hybrid) Location: New York City, NY (3 days Onsite/week) Duration : 6 months Note Need only local candidate. Job Description : Job details Position Description. Interested in Supporting distributed Platform Likes to work in a fast-paced dynamic environment and you are not afraid to change things to make them better. Enjoys new technological challenges and solving hard problems. Aspires to join a global production support team focused on improving production plant and stability for the systems and building relationships with the downstream consumers of the systems. Responsibilities: A Production Support analyst will primarily be responsible for managing the technology stack to ensure we are providing the expected service to our clients through proactive system alerts, incident management, problem management and user escalations/tickets via ServiceNow You will troubleshoot issues across the entire stack: hardware, software, application, and network. Manage Incident calls with IT partners, Infrastructure teams and other technology stakeholders Collaborate with development teams and users to resolve Support issues Identify areas for improvements including automation, toil reduction, resiliency and observability across the platform and help build up the knowledge and documentation for the team Operate on a follow-the-sun support model, with global production support coverage in Asia, EMEA and North America. You will participate in weekend and off hours on-call on rotational basis, and be point of escalation during critical incidents Ensure that our global teams are working together and following consistent procedures and practices. Skills Required: 1 to 5 years practical experience in Production support or similar role. Working knowledge of UNIX/LINUX operating system, Any scripting language (E.g., Scripting, Python, Perl, or JavaScript) and a Relational database (E.g., Sybase, DB2, SQL, Postgres and so on) Experience in troubleshooting Application Issues and Managing Incidents Excellent and confident communicator to manage high-pressure environment Skills Desired: Bachelors Degree in Computer Science, or an engineering field Prior Financial Industry experience is desirable. Familiarity with SRE principles and practices, such as service level indicators (SLIs), service level objectives (SLOs), error budgets, incident management, postmortems, and blameless culture. Exposure to modern Observability Tooling such as Prometheus, Grafana, Kubernetes, Docker, Ansible etc. Knowledge of ITIL Principles, SDLC, and Agile development is desired Experience in Cloud / Distributed computing technology or certification is a plus. If you are interested, please share your updated resume and suggest the best number & time to connect with you. Ajit Kumar US IT Recruiter , DMS VISION Inc 972-645-5051 dmsvisions.com/ ajitk@dmsvisions.com 4645 Avon Lane, Suite 210, Frisco, TX 75033 www.linkedin.com/in/ajit-kumar-32142814a/ Keywords: information technology New York Texas Production Support Analyst (Hybrid) ||| New York City, NY(Local Only) USC & GC Only ajitk@dmsvisions.com https://jobs.nvoids.com/job_details.jsp?id=1839654 |
| ajitk@dmsvisions.com View All |
| 10:28 PM 14-Oct-24 |