| Urgent openings forBusiness Analyst- ServiceNow_ITAM (IT Asset Management) required in Rockville,MD - Day 1 onsite at Rockville, Maryland, USA |
| Email: [email protected] |
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From: Priya Mishra, KKsoftwareassociates [email protected] Reply to: [email protected] Hello, Hope you are doing good. This is Priya from KK Software Associates LLC. We are the Preferred vendor for the clients. I found your resume suitable for one of the job opportunities we currently have. Please find the detailed job description and please do let me know if you are interested in this opening: Job Title: Business Analyst- ServiceNow_ITAM (IT Asset Management) Location- Rockville,MD - Day 1 onsite Contract Experience (Years): 10 & Above Role Description: 1. Requirement Gathering and Analysis:- Work with stakeholders across procurement, case management, S2P, and ITSM domains to gather detailed business requirements. - Conduct gap analysis between current processes and desired outcomes, identifying areas where ServiceNow can deliver value. - Document and prioritize requirements, ensuring alignment with business goals. 2. Process Mapping and Documentation: - Develop detailed process maps for existing and proposed processes within Procurement, Case Management, S2P, and ITSM. - Create and maintain comprehensive documentation, including business requirements documents (BRDs), functional specifications, and user stories. - Ensure that documentation is clear, concise, and accessible to both technical and non-technical stakeholders. 3. Solution Design and Collaboration:- Collaborate with ServiceNow developers and architects to design solutions that meet business requirements. - Participate in solution design sessions, providing input on the feasibility and impact of proposed solutions.- Ensure that solutions are user-friendly and aligned with industry best practices. 4. Testing and Validation: - Develop test cases and coordinate user acceptance testing (UAT) to validate that solutions meet business needs. - Identify, track, and resolve defects or issues during the testing phase. - Ensure that the final deliverables are of high quality and fully meet the specified requirements. 5. Change Management and Training:- Assist in the development and execution of change management plans to ensure successful adoption of new solutions. - Prepare and deliver training materials for end-users and administrators.- Provide ongoing support during and after the implementation to ensure smooth transition and adoption.6. Stakeholder Communication and Management:- Serve as a liaison between business stakeholders and the technical team, ensuring clear communication and understanding of requirements. - Facilitate workshops, meetings, and presentations to communicate project status, risks, and issues. - Build strong relationships with stakeholders to foster collaboration and ensure alignment throughout the project lifecycle. Competencies: ServiceNow_ITAM (IT Asset Management) Essential Skills: - Bachelors degree in Business Administration, Information Technology, or a related field. - 3-5+ years of experience as a Business Analyst, preferably with a focus on ServiceNow implementations. - Strong understanding of Procurement, Case Management, S2P processes, and ITSM frameworks. - Proven experience in gathering and documenting business requirements and translating them into functional specifications. - Familiarity with process mapping tools and methodologies. - Excellent communication, analytical, and problem-solving skills. Desirable Skills: - ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS). - Experience with Agile methodologies and tools such as Jira. - Knowledge of ITIL processes and certification (e.g., ITIL Foundation). - Background in procurement, supply chain management, or IT service management. Keywords:Procurement Mgt Module (Case Mgt), S2P portal Thanks & Regards, Priya Mishra Lead US IT Recruiter 8751 Collin McKinney Pkwy, # 1302, McKinney, TX 75070 555 Metro Place North, Suite # 100, Dublin, OH 43017 Direct: (469) 325-3090 Email: Priya.m @kksoftwareassociates.com Web: www.kksoftwareassociates.com Keywords: information technology Maryland Ohio Texas Urgent openings forBusiness Analyst- ServiceNow_ITAM (IT Asset Management) required in Rockville,MD - Day 1 onsite [email protected] |
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| 07:40 PM 17-Oct-24 |