| Power BI Developer--Needed telecommunication role at Remote, Remote, USA |
| Email: [email protected] |
|
Power BI Developer Contract Duration: 12 Months of Contract role USC H4EAD and GCEAD only Needed telecommunication role At-a-Glance: Business Intelligence (BI) Developer. 3-5 years experience. Experienced in all common contact center processes, KPIs and metrics and be familiar with telephony systems. Working knowledge of BI/Analytics tools (PowerBI/Tableau) for creation of dashboards, reports, etc in order to be able to clearly socialize analysis. Workforce management experience a plus. Responsibilities: Work with Genesys IVR developers to understand how they are tracking the customer journey in the IVR flow to ensure the necessary data points are tracked in the appropriate parts of the flow to ensure that we can later extract the data to understand if the IVR is providing an efficient experience to the caller. If not, need to be able to identify improvement opportunities, bottle necks, etc to guide the Genesys IVR dev teams on what enhancements are needed. Kind Regards, Syeda Hajra | Absolute IT | Senior Technical Recruiter 116 Village Blvd Suite 200 Princeton New Jersey 08540 Absolute IT [email protected] https://www.linkedin.com/in/syeda-hajra-a96813245/ www.absoluting.com -- Keywords: business intelligence information technology Power BI Developer--Needed telecommunication role [email protected] |
| [email protected] View All |
| 12:38 AM 19-Oct-24 |