| Contract Trade Support - Chicago IL Onsite Role at Chicago, Illinois, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=187479&uid= From: Pritam Singh, KPG99 [email protected] Reply to: [email protected] Position: Contract Trade Support Location: Chicago IL (Fully Onsite) (Hours - 12AM 8AM CDT (Third shift position)) Duration: 6+ Months Contract Client: Foreign Bank Visa: NO H1B MUST be local to Chicago IL. Fully Onsite. Hours - 12AM 8AM CDT (Third shift position) This position handles the following broad responsibilities in a support desk environment: Application Support and Administration: Support of end users computing needs: Hardware, software, mobile devices, local and remote. This requires familiarity with PC hardware and common Office Applications in a network environment (Microsoft Office, Printer support, Phone support, terminal emulation software; Network support such as Active Directory, Virtualization technologies (VMWare, Remote Desktop), mobile device support, etc.) Essential Job Duties: Both EOD processing and Trader Support particularly after hour support requires the ability to understand the work environment, prioritize competing demands, and work independently to resolve problems and complete tasks in a timely manner. Ability to work independently - this is particularly important on third shift when other support mechanisms are either not available; or it is undesirable to contact them on a regular basis for a process the candidate should understand. Visibility One of the primary reasons the person is on site is so that the support person can address concerns in person in a professional manner. This is not a role where all work is done over the phone for a trader who is 30 feet away. This role requires that onsite issues be addressed as much as possible in person in a professional, personable and efficient manner. Scheduling Flexibility Ideally this role should be flexible from time to time to change scheduled hours for cross-training. Typical duties include, but not limited to support/management/installation of the following: Applications: Experience with common Enterprise Software (Microsoft Office Suite, Adobe Products, Various Browsers, Antivirus, Patching Laptops, etc.) Hardware: Experience troubleshooting and replacing equipment and components, Familiarity with Thin Clients and virtual machine concepts. Mobile Devices: Familiarity working with Android or iOS operating systems to assist users with Enterprise applications such as Email, remote access etc. Trade Operations Monitoring: Comfortable following documented procedures, escalating appropriately as necessary; Able to document needed changes and updates in procedures, and raise needed changes as appropriate; Able to appropriately escalate issues for resolution Skills: Experience At least 2 years experience with PC and Application Support Strong knowledge of Microsoft Windows; Use of Active Directory Users and Computers. Experience working in a Virtualized environment; preferably VMWare Familiarity with Android and iOS Operating systems for Mobile devices Experience with the following is helpful (GMI, TT) Scripting Ability Helpful Helpful: Cisco Telephony (Call Manager, Voicemail, etc.) ITIL Management and Consistency in Executing Standard Operating Procedures Education: Education: Information Technology (Associates) degree or equivalent job experience Thanks and Regards, Pritam Singh Sr. Technical Recruiter Keywords: information technology http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=187479&uid= |
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| 04:56 PM 06-Dec-22 |