| IT Support Engineer - NYC NY at NYC, New York, USA |
| Email: [email protected] |
|
From: Meenakshi Arora, Arsquare Tech [email protected] Reply to: [email protected] This position is responsible for governance, implementation and support of IT related activities in the company. Responsibilities include: Office based users and related Technology needs, inclusive of Smartphones & Video Conferencing Support. Troubleshoot basic configuration & relevant applications on Windows Laptops & Apple devices. Understanding of Servers, networks & other back- office hardware and softwares. Co-ordinate with vendors and ensure SLAs are adhered to. Project management a per business needs, support and infrastructure related projects. Acts as Primary contact for the whole of Americas Region. Coordinate with global IT teams on requests on daily basis. Work Experience: Soundtrack record in with a minimum of 8+ years hands on experience in the day-to-day management of all operational aspects in/of a small to medium size IT team, for the support of computer hardware, operating systems, basic networks, servers, Mobile/telephony + helpdesk. Exposure to understanding of both outsourced solutions and in house systems a definite advantage. Practical experience in managing/ working in concurrent IT Tasks and projects. Practical experience in working in day to day operations of an IT helpdesk and remote support teams. Proficient in handling CxO users / VIPs and VVIP users . Experience in coordination with people both with in IT Teams & 3rd Party contractors. Strong business acumen on proposals for improvements. Should be a Problem Solver with limited hand holding. Special Skills: Working knowledge of Microsoft Systems, JAMF, VMware Airwatch, Service now, remote support tools and other IT systems. implement as per guidelines. The candidate should also have: Understands Internet, Intranet, Extranet and client/server architectures, Knowledge of MS Windows based system architecture (Windows, Office, etc.) Good communications skills for both with Genpact / Client IT and business teams. Experience with troubleshoot of Smartphones Android & iOS Devices. MAC Knowledge is mandatory. Hands on experience of MDM tools. Required Knowledge: Project management. Business analysis. Strong understanding of all aspects of IT infrastructure i.e. Back office, front office, etc. Operational understanding of IT helpdesks and remote support. Diploma/ Degree in Technology field is desirable. Certification of ITIL principles, Microsoft, VMWare, JAMF would be an advantage. Interpersonal Specifications: Thanks Meenakshi Arora Keywords: information technology microsoft Colorado IT Support Engineer - NYC NY [email protected] |
| [email protected] View All |
| 03:12 AM 06-Nov-24 |