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Salesforce with Sales Cloud and Chat Remote at Remote, Remote, USA
Email: [email protected]
http://bit.ly/4ey8w48
https://jobs.nvoids.com/job_details.jsp?id=1913108&uid=

Hello

Title Salesforce Lead with Service Cloud Chat experience

Duration : 10 months

Location : Remote is ok

Need to work in PST time zone

Core skills needed -

Does the candidate have experience in Salesforce Service Cloud Chat
Candidate should comfortably be able to talk about OMNI-Channel, Chat routing, chat customizations etc.
Strong LWC experience
Case Management
Knowledge Management
10+ years of experience in enterprise-level projects using agile software development methodologies
Extensive experience with configuration and customization on the Salesforce Service Cloud platform
Authority level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable achievement of the desired business outcomes
Experience leading discovery sessions, defining business requirements, writing user stories and providing detailed system and functional designs

AI and Integration Focus: Must have hands-on experience with Einstein in Salesforce Service Cloud
Experience in detailing business processes and wire-framing system designs using process flow diagram tools, UML, sequence diagrams, etc. as well as making recommendations for future state improved processes and system designs

Good to have

Key Einstein Tooling Including: Agent Studio (Copilot) Prompt Builder, OOTB AI GenAI & Predictive Features (Case Classification, Predictive tooling, etc), structured and unstructured data, and embedding into systems, Experience Cloud (MIAW, Omni-Channel setup experience).
Some knowledge and experience on MIAW-(Messaging for In-App and Web provides your customers with a personalized messaging experience from your mobile app or website to the Service Console. ) good to have

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Keywords: artificial intelligence information technology
Salesforce with Sales Cloud and Chat Remote
[email protected]
http://bit.ly/4ey8w48
https://jobs.nvoids.com/job_details.jsp?id=1913108&uid=
[email protected]
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03:14 AM 08-Nov-24


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Time Taken: null

Location String: : remote is ok
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sql: select tb_index from tb_states where lcase(state_abr) = 'ok'
location:remote is ok:ok
lcity:remote is

Sql: select index_cities from tb_cities where state_id = 73 and lcase(city_nm) = 'remote is'

Sql: select index_cities from tb_cities where state_id = 73 and lcase(city_nm) = 'remote'

Sql: select index_cities from tb_cities where state_id = 73 and lcase(city_nm) = 'is'

Sql: select index_cities,city_nm from tb_cities where state_id = 73 and lcase(city_nm) like '%remote%'

Sql: select index_cities,city_nm from tb_cities where state_id = 73 and lcase(city_nm) like '%is%'
City: State: 73 remote is ok end