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raj.recruiter002@gmail.com wrote:
Title: Amazon Connect Contact Center Resource

Location: Remote

Must
     have 5 + experience is Contact Center Domain which includes IVR, Routing,
     Dialer, Recording, Work Force Management and Reporting.

2
     + experience with AWS Connect Platform and its tools across different
     Channels like Voice, Chat and Email.

Must
     have experience with Contact Flows for IVR Call Flow and Routing
     development.

Experience
     with Amazon Lex Bot development and Lambda Integration with connect.

Must
     have experience in Configure/Update Amazon Connect objects like hours of
     operation, Users, Skill, Queues, Routing Profiles, Customer Profiles and
     Security profiles using Connect.

Having
     Good experience in configuring/run Outbound Campaigns using Connect.

Having
     Good Experience in configure/update Contact Lens rules, Connect Cases and
     Task using Connect.

Integrate
     Amazon Connect with other AWS services (e.g., Amazon DynamoDB, Amazon S3,
     Amazon SNS, Pinpoint) and third-party applications using AWS Lambda.

Implement
     real-time data processing using AWS Kinesis and create custom dashboards
     for monitoring call center performance and with Amazon Connect Realtime
     reports.

Develop
     and maintain custom reporting solutions using Amazon Quick Sight or other
     BI tools to track KPIs and performance metrics.

Nice to Have

Experience
     in Agent Custom CCP Dektop customization and its configuration like Case
     Data, ACW, Disposition Code, Prefill Data, Contact Creations using
     Customer Profiles and its mapping.

CRM
     integrations like Salesforce and Client with AWS & Connect CCP.

Troubleshooting/Operational
     activity in Amazon Connect and AWS Platform using Amazon CloudWatch.

AWS
     CloudTrail to monitor system health, performance metrics, and security.

Amazon
     Connect WFM Configuration like Capacity planning, Forecasting and
     Scheduling based on Real-Time Adherence.

AWS
     Certified Solutions Architect  Associate Certification.

Ability
     to work with business to improve/clarify requirements, business rules, use
     cases, and application design.

Keywords: business intelligence sthree information technology wtwo 
Remote :: Amazon Connect Contact Center Resource
raj.recruiter002@gmail.com

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