| Network or Application or Desktop Support :: Chicago, IL at Chicago, Illinois, USA |
| Email: [email protected] |
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From: Sagar, brightsol [email protected] Reply to: [email protected] Key Responsibilities: Network Support: Troubleshoot and resolve network connectivity issues, including LAN, WAN, and VPN problems. Perform routine network monitoring and diagnostics to ensure optimal performance and availability. Assist with network upgrades, configuration changes, and system patches as needed. Application Support: Provide first and second-level support for applications used within the organization. Diagnose and resolve application issues, working with internal teams or vendors as necessary for escalated issues. Assist with the installation, configuration, and ongoing support of key business applications. Desktop Support: Offer hands-on desktop support for Windows-based systems, resolving hardware, software, and network issues for end-users. Install, configure, and troubleshoot Windows operating systems and related desktop applications. Provide timely resolution of incidents and service requests logged through the helpdesk or ticketing system. Customer Service & User Support: Act as the first point of contact for internal employees, providing high-quality technical support and troubleshooting assistance. Maintain communication with end-users to ensure issues are resolved in a timely manner. Manage user access to applications and systems, ensuring adherence to security protocols and best practices. System Maintenance & Documentation: Perform regular system maintenance, including patch management, software updates, and hardware upgrades. Document incidents, troubleshooting steps, and resolutions to build a knowledge base for future reference. Collaboration & Escalation: Collaborate with cross-functional teams, including network, infrastructure, and application teams, to resolve complex issues. Escalate unresolved issues to senior support staff or vendors, ensuring that service levels are met Required Qualifications: Experience: 2+ years of experience in network, application, and desktop support, preferably in a corporate or enterprise environment. Strong hands-on experience with Windows operating systems (Windows 10, 11, and Server environments). Experience troubleshooting network issues (LAN/WAN, VPN, DNS, DHCP, etc.). Familiarity with common enterprise applications (e.g., Office 365, Active Directory, etc.). Technical Skills: Strong understanding of network fundamentals and Windows desktop environments. Proficiency with troubleshooting tools (e.g., ping, tracert, nslookup, etc.). Experience with desktop hardware support (PCs, laptops, peripherals). Familiarity with ticketing systems (e.g., ServiceNow, Remedy) and incident management. Basic understanding of Active Directory (user management, group policies). Knowledge of Microsoft Office Suite and standard business applications. Soft Skills: Excellent communication and customer service skills. Strong problem-solving abilities and attention to detail. Ability to work independently and as part of a team in a fast-paced, dynamic environment. Ability to prioritize and manage multiple tasks simultaneously Regards, Sri Sagar Keywords: artificial intelligence Network or Application or Desktop Support :: Chicago, IL [email protected] |
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| 01:21 AM 19-Nov-24 |