| ServiceNow Administrator- Locals to NC -Hybrid at Raleigh, North Carolina, USA |
| Email: [email protected] |
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From: Rohit, Msysinc [email protected] Reply to: [email protected] Title: ServiceNow Administrator- Locals to NC -Hybrid Location: Raleigh, NC, United States Length: Long term Restriction: W2 or C2C Send resume to: [email protected] Description: Interview Type: Either Webcam Interview or In Person*** Very long term project initial PO for 1 year, expect to go for 4+ years *** ***Hybrid*** Description: This position is hybrid. The candidate will be required to be onsite three days a week. **THIS IS A TEMP TO PERM POSITION. After the initial contract engagement, the manager would like to hire the contractor full time. Job Description Are you eager to start your journey in ServiceNow technology Join our innovative team at the City of Raleighs Information Technology Department as a ServiceNow Technology Analyst! You will play a key role in supporting and optimizing the ServiceNow platform, with a focus on Customer Service Management (CSM), to enhance the customer experience across various city services. As a technology analyst, youll collaborate with technical teams and business users, hands on to configure, maintain, and troubleshoot the ServiceNow system while contributing to impactful projects in a rapidly evolving city recognized for its innovation. Duties and Responsibilities Assist in supporting the day-to-day operations of the ServiceNow platform, particularly in Customer Service Management (CSM). Collaborate with senior analysts, analysts, and stakeholders to gather business requirements, troubleshoot issues, and provide solutions. Participate in configuring ServiceNow CSM modules, creating workflows, and improving the customer self-service experience. Help with system upgrades, maintenance, and enhancements to ensure platform stability. Contribute to troubleshooting and resolving incidents, ensuring timely customer support and issue resolution. Work with cross-functional teams to understand how ServiceNow integrates with other city systems. Follow IT best practices, including the Software Development Life Cycle (SDLC) and Information Technology Infrastructure Library (ITIL) standards. Typical Qualifications Education and Experience: Bachelors degree in information technology or a related field, or equivalent experience in IT support, customer service management, or related roles. Preferred Qualifications: 1-2 years of hands-on experience with ServiceNow, particularly with Customer Service Management (CSM) or similar modules. Familiarity with JavaScript, HTML, CSS, and SQL are a plus. Relevant ServiceNow certifications (CIS, CAD) are a plus. Knowledge, Skills & Abilities Basic understanding of ServiceNow or similar enterprise systems. Willingness to learn and develop skills in ServiceNow configuration, development, and administration. Strong communication skills with the ability to translate technical issues into user-friendly solutions. Collaborative work style, eager to work with both technical and business teams. Problem-solving mindset with a customer-first approach. Desire to grow your career in IT service management and platform administration. Additional Information The City of Raleighs IT Department is recognized for its commitment to innovation and excellence in technology. We offer the opportunity to develop your skills and work on cutting-edge projects that impact the lives of nearly 490,000 residents. Whether youre just starting your career or looking to grow your experience in the ServiceNow space, Raleigh is the perfect place to learn, contribute, and thrive in a supportive environment. Join a team that values diversity, work-life balance, and continuous improvement! Required Skills: hands-on experience with ServiceNow, particularly with Customer Service Management (CSM) or similar modules. 2 years Familiarity with JavaScript, HTML, CSS, and SQL 2 years Experience gathering business requirements, troubleshoot issues, and provide solutions. 2 years Experience configuring ServiceNow CSM modules, creating workflows, and improving the customer self-service experience. 2 years Experience with system upgrades, maintenance, and enhancements to ensure platform stability. 2 years Highly Desired Skills: Relevant ServiceNow certifications (CIS, CAD) are a plus Keywords: information technology golang purchase order wtwo North Carolina ServiceNow Administrator- Locals to NC -Hybrid [email protected] |
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| 01:42 AM 22-Nov-24 |