| Urgent Requirement :: Senior Desktop Support:: Addison, TX:: Video at Addison, New York, USA |
| Email: [email protected] |
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From: Ritika Arora, GVR Infotek [email protected] Reply to: [email protected] Job Description - Position :Senior Desktop Support Location :Onsite in Addison, TX Note : Need local candidate Job Description The Senior Desktop Technician is responsible for supporting PC based computers and related equipment for users and for providing technical expertise, experience and documentation/project coordination as required to install or repair hardware/software and resolve technical problems. Duties and Responsibilities Act as the primary contact for internal users via a ticketing system (ServiceNow) Proficiency in using ticketing systems to document ticket progress Strong understanding of IT best practices with regard to user permissions, backups, approval processes Dependable, reliable performance under all circumstances with an eye on continuous improvement opportunities Act as a second level support for Helpdesk colleagues Basic administration in Entra AD and M365, including adding/removing/troubleshooting users and groups, checking sign in logs, adding/removing licensing Microsoft Office365 - Troubleshooting of clients Outlook, OneDrive, and Teams, including remote clients Administration of Exchange Online; forwarding mail to other accounts, and adding aliases, managing shared mailboxes and permissions Windows troubleshooting for common issues like time zones and printing Working Knowledge of Entra/Azure, Endpoint Manager, AutoPilot Stays informed about the overall technical direction of the company's IT solutions and security, including software roadmaps, upcoming releases, and new patches or fixes Keeps detailed Standard Operating Procedure (SOP) documentation for all deployed enterprise IT solutions Experience with RMM solutions like ConnectWise, NinjaOne, DattoRMM Working knowledge of migrating or creating new SSO connections in Azure Solid understanding of troubleshooting Internet connectivity as it pertains to IP subnetting, DHCP, and DNS Enjoys documentation and keeping it up to date Required Experience/Skills Advanced knowledge of PC desktop support Advanced knowledge of local and network printer support 4-6+ years' experience in the following: Microsoft 365, Azure/Entra Active Directory, Microsoft Exchange, SharePoint online MDM, Intune, and MFA Support experience Basic knowledge of Networking Excellent customer service-related skills Basic knowledge of ticket-based tracking systems Ability to communicate comfortably with clients at all levels from non-technical staff to C-Suite Executive Thanks & Regards, Ritika Arora Technical Recruiter | GVR Infotek LLC : 13573 Tabasco Cat Trail, Frisco, TX 75035 Email: [email protected] Keywords: cprogramm active directory information technology Texas Urgent Requirement :: Senior Desktop Support:: Addison, TX:: Video [email protected] |
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| 02:52 AM 22-Nov-24 |