| It Specialist || Hybrid || Harrisburg, Pennsylvania at Harrisburg, Arkansas, USA |
| Email: [email protected] |
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From: Aditya Mishra, Anveta [email protected] Reply to: [email protected] IT Specialist Harrisburg, Pennsylvania Candidates must be able to come onsite Day 1. The selected candidate must work on-site for six weeks before being eligible for two telework days per week. Also, complete the attached Authorization Form. Description: This IT Specialist 1 position is part of the Judicial Administration Applications Support (JAAS) team located at the Pennsylvania Judicial Center in Harrisburg, Pennsylvania. This role includes assisting end-users in creating system solutions for enhancements and addressing issues, improving user support documentation, conducting small training sessions for end-users, serving as a help desk operator for the applications, and testing application functionality. Job Duties Analysis: working with users, determining system requirements for enhancements; obtaining user approvals; documenting solutions for the development team; testing enhancements including regression testing; and writing user notifications as needed. Workday Release Coordination: Review new Workday releases. Present new functionality to users and coordinate acceptance. Work with the JAAS team to set up new functionality in the preview environment and unit test before user testing. When the functionality is accepted, ensure training materials are updated and documentation is complete. User Support Documentation: Develop, research, write, compile, and edit user support documentation and user notifications of changes. Training: Conduct training sessions for beginner and experienced end-users, individually and in small groups, to effectively use supported applications. Testing: Work as part of a testing team to ensure system enhancements and defect corrections work properly, do not adversely impact other areas of the application and meet the users' requirements. User Support: Establish and maintain working relationships with users and understand their business requirements, workflow, and job functions. Help Desk Support: Serves as the initial point of contact for system questions and problems. Analyzes information from users to determine problem resolution; assign a severity level to tickets; forward information to the appropriate resource(s) within specified response time frames. Performs first-level problem determination to identify and isolate failure point(s) including application, training, and documentation. Maintains contact with the user, as needed, during problem resolution. Thanks & Regards Aditya Mishra Us IT Recruiter Linkedin- https://www.linkedin.com/in/aditya-mishra-59466823b/ Email: [email protected] | 4694980325 Ext 408 |URL: http://www.anveta.com Address: 1333 Corporate Drive, Suite #108 Irving, TX 75038, USA ANVETA, Inc Keywords: information technology Texas It Specialist || Hybrid || Harrisburg, Pennsylvania [email protected] |
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| 07:27 PM 22-Nov-24 |