| ServiceNow Developer / Location: Raleigh NC (Hybrid) / Need Only USC & GC at Raleigh, North Carolina, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=1959761&uid= Hi All, Please find the below position and let me know if you have suitable profiles. Role: ServiceNow Developer Location: Raleigh NC (Hybrid) Duration: 12+ Months This position is a hybrid. The candidate will be required to be onsite three days a week . / Need Only USC & GC Job Description You will play a key role in supporting and optimizing the ServiceNow platform, with a focus on Customer Service Management (CSM), to enhance the customer experience across various city services. As a technology analyst, youll collaborate with technical teams and business users, hands on to configure, maintain, and troubleshoot the ServiceNow system while contributing to impactful projects in a rapidly evolving city recognized for its innovation. Duties and Responsibilities Assist in supporting the day-to-day operations of the ServiceNow platform, particularly in Customer Service Management (CSM). Collaborate with senior analysts, analysts, and stakeholders to gather business requirements, troubleshoot issues, and provide solutions. Participate in configuring ServiceNow CSM modules, creating workflows, and improving the customer self-service experience. Help with system upgrades, maintenance, and enhancements to ensure platform stability. Contribute to troubleshooting and resolving incidents, ensuring timely customer support and issue resolution. Work with cross-functional teams to understand how ServiceNow integrates with other city systems. Follow IT best practices, including the Software Development Life Cycle (SDLC) and Information Technology Infrastructure Library (ITIL) standards. Typical Qualifications Education and Experience: Bachelors degree in information technology or a related field, or equivalent experience in IT support, customer service management, or related roles. Preferred Qualifications: Hands-on experience with ServiceNow, particularly with Customer Service Management (CSM) or similar modules. Familiarity with JavaScript, HTML, CSS, and SQL are a plus. Relevant ServiceNow certifications (CIS, CAD) are a plus. Knowledge, Skills & Abilities Basic understanding of ServiceNow or similar enterprise systems. Willingness to learn and develop skills in ServiceNow configuration, development, and administration. Strong communication skills with the ability to translate technical issues into user-friendly solutions. Collaborative work style, eager to work with both technical and business teams. Problem-solving mindset with a customer-first approach. Desire to grow your career in IT service management and platform administration. Skills Required/Desired Amount of Exp. hands-on experience with ServiceNow, particularly with Customer Service Management (CSM) or similar modules. Required 2 Years Familiarity with JavaScript, HTML, CSS, and SQL Required 2 Years Experience gathering business requirements, troubleshoot issues, and provide solutions. Required 2 Years Experience configuring ServiceNow CSM modules, creating workflows, and improving the customer self-service experience. Required 2 Years Experience with system upgrades, maintenance, and enhancements to ensure platform stability. Required 2 Years Relevant ServiceNow certifications (CIS, CAD) are a plus Highly desired Thanks & Regards Girish Vanukuri IT Trail Blazers LLC | Resource Specialist Email: [email protected] Suite #306, 510 Thornall St, Edison NJ 08837 -- Keywords: information technology green card New Jersey North Carolina ServiceNow Developer / Location: Raleigh NC (Hybrid) / Need Only USC & GC [email protected] http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=1959761&uid= |
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| 11:08 PM 22-Nov-24 |