| Urgent Hiring for Genesys AI Lead at Remote, Remote, USA |
| Email: javed.m@twsol.com |
|
https://jobs.nvoids.com/job_details.jsp?id=1973298&uid= Position: Genesys AI Lead Location: Raleigh, NC (Onsite) Job Description : Artificial Intelligence(AI), Product Owner, Avaya Aura, Digital : Salesforce Field Service Lightning, CTI Genesys Job Description: Genesys AI Lead: Analyze AI performance in IVA. Analyze and maintain Caller utterances to Call Reason/Intents Guide. Make recommendations on IVR tuning. Recommend new self-service options to IVA Product Owners. Analyze ability to enhance/add digital capabilities. Analyze call volume aligned w/ digital self service capabilities (forms/payments). Analyze IVA delivery of forms or texting digital links. Analyze accuracy of AI performance in SFDC Lightening. Ensure AI recommended Knowledge Articles are working as expected and kept current. Ensure AI recommended Next Best Actions are working as expected and kept current. Lead agent feedback loop sessions using AI performance data (Thumbs Up/ Thumbs down). Analyze Tool Usage & Efficiency by Call Center Agents. Analyze agent behavior as they interact with the tool. Assess ability to reduce clicks, rearrange windows, identify missing information to reduce swivel, etc.). Make recommendations on Intelligent screen pop, referrals and other features to enhance agent efficiency. Thanks & Regards, Mohd Javed Senior Executive Talent Acquisition TEAMWARE SOLUTIONS INC. 2838 E.LONG LAKE ROAD SUITE 210,TROY,MI 48085 Email: javed.m@twsol.com Direct Line: 2136685856 Linkedin: https://www.linkedin.com/in/javed-shaikh-55432b188/ Disclaimer This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to which they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. -- Keywords: artificial intelligence information technology Michigan North Carolina Urgent Hiring for Genesys AI Lead javed.m@twsol.com https://jobs.nvoids.com/job_details.jsp?id=1973298&uid= |
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| 07:06 PM 02-Dec-24 |