| Senior Support Engineer, SAP MII-ME at Remote, Remote, USA |
| Email: [email protected] |
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From: Paul, Rwaltz [email protected] Reply to: [email protected] Position: Senior Support Engineer, SAP MII/ME Location: Remote Duration: 12 Months Job Description The role of the Senior Support Engineer, SAP MII/ME is to provide exceptional remote-based support for mission-critical SAP applications as part of our global customer support team. The position has the responsibility for researching, troubleshooting and supporting of multiple Client Architectures, and implementations for our global clients who use 4.x, ECC and HANA environments. The role of the Senior Support Engineer, SAP MII/ME requires functional experience, integration knowledge, infrastructure and networking expertise and skills to diagnose serious issues; then develop, test, package and deliver fixes for such issues in complex, integrated and highly-configured environments. Essential Duties & Responsibilities Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high quality customer experience Provide remote-based functional support & training for your specialist SAP modules Support client customizations, sharing implementation and best practices advice Develop application break fixes for critical product defects Create scripts to identify, analyze and correct data issues Manage one or more key assigned accounts as a technical/functional adviser Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours Collaborate with team members in a virtual team environment to extend field experience to different client situations Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience Education Bachelor's degree in computer science or related field or equivalent experience. Keywords: Senior Support Engineer, SAP MII-ME [email protected] |
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| 01:32 AM 05-Dec-24 |