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Urgent Opening||Cisco IVR Callflow Design and Coding@ San Jose, CA / Austin, TX at Austin, Texas, USA

Hi ,

My name is Mukesh Tiwari and I am a Staffing Specialist at
Tekshapers Inc.

I have an urgent requirement
of Job Role
as Cisco IVR Callflow
Design and Coding
in Location
Chantilly,VA.
Please go through below Job
description if you are interested then please send me your resume at [email protected]

Job Title: Cisco IVR Callflow Design
and Coding

Location
: - San Jose, CA / Austin, TX ( Onsite
day 1)

D
uration: 6-12 Months

Job Requirement:

Lead Engineer:
Oversee the entire IVR / Cases development lifecycle, from project
planning and scoping to implementation and maintenance.

Design: Collaborate
with stakeholders to define IVR requirements and create detailed design
specifications.

Authoring/Development:
Develop IVR / Cases applications using Google Cloud Platform tools and
technologies, such as Dialog flow and Contact Center & Java

Operational
Support: Provide Tier I, II, and III support for IVR / Cases applications,
troubleshooting issues and resolving customer inquiries.

Integration:
Integrate IVR solutions with other systems and platforms, such as CRM,
ERP, and contact center applications.

Performance
Optimization: Optimize performance of the system to ensure efficient and
effective customer interactions.

Lead a team of
engineers and cross-functional stakeholders in the development and launch
of [specific project/product].

Documentation:
Create and maintain comprehensive documentation for IVR / Cases solutions,
including design specifications, user manuals, and troubleshooting guides.

Collaboration: Work
closely with cross-functional teams, including product managers,
developers, and testers, to deliver successful projects.

Provide guidance
and support to the Scrum Team on Agile principles and Scrum practices.

Act as a liaison
between the Scrum Team and external stakeholders, including product
owners, management, and other teams.

Required
Skills and Qualifications:

Proficiency in
scripting languages (e.g
.,
JavaScript, Java, Python).

Excellent communication and leadership skills. MANDATORY
REQUIREMENT

Understanding of
IVR design principles and best practices.

Excellent
problem-solving and troubleshooting skills.

Ability to work
independently and as part of a team.

Key details:

Authoring/Development:
Develop IVR / Cases applications using Google Cloud Platform tools and
technologies, such as Dialog flow and Contact Center AI.

Documentation:
Create and maintain comprehensive documentation for IVR / Cases solutions,
including design specifications, user manuals, and troubleshooting guides.

Collaboration:
Work closely with cross-functional teams, including product managers, developers,
and testers, to deliver successful projects.

/ Cases development lifecycle, from project planning
and scoping to implementation and maintenance.

Design: Collaborate
with stakeholders to define IVR requirements and create detailed design
specifications.

Authoring/Development:
Develop IVR / Cases applications using Google Cloud Platform tools and
technologies, such as Dialogflow and Contact Center & Java

Operational
Support: Provide Tier I, II, and III support for IVR / Cases applications,
troubleshooting issues and resolving customer inquiries.

Integration:
Integrate IVR solutions with other systems and platforms, such as CRM,
ERP, and contact center applications.

Performance
Optimization: Optimize performance of the system to ensure efficient and effective
customer interactions.

Lead a team of
engineers and cross-functional stakeholders in the development and launch
of [specific project/product].

Documentation:
Create and maintain comprehensive documentation for IVR / Cases solutions,
including design specifications, user manuals, and troubleshooting guides.

Collaboration: Work
closely with cross-functional teams, including product managers,
developers, and testers, to deliver successful projects.

Provide guidance
and support to the Scrum Team on Agile principles and Scrum practices.

Act as a liaison
between the Scrum Team and external stakeholders, including product
owners, management, and other teams.

Warm Regards

Mukesh Tiwari

Sr. IT Recruiter

Tekshapers Inc

--

Keywords: artificial intelligence access management information technology golang California Texas Virginia
Urgent Opening||Cisco IVR Callflow Design and Coding@ San Jose, CA / Austin, TX
[email protected]

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01:45 AM 07-Dec-24

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mukesh.tekrecruiter@gmail.com wrote:
Hi ,

My name is Mukesh Tiwari and I am a Staffing Specialist at
Tekshapers Inc.

I have an urgent requirement
of Job Role
 as Cisco IVR Callflow
Design and Coding 
in Location
Chantilly,VA. 
Please go through below Job
description if you are interested then please send me your resume at mtiwari1@tekshapers.com

Job Title: Cisco IVR Callflow Design
and Coding

Location
: - San Jose, CA / Austin, TX ( Onsite
day 1)

D
uration: 6-12 Months

Job Requirement:

Lead Engineer:
     Oversee the entire IVR / Cases development lifecycle, from project
     planning and scoping to implementation and maintenance.

Design: Collaborate
     with stakeholders to define IVR requirements and create detailed design
     specifications.

Authoring/Development:
     Develop IVR / Cases applications using Google Cloud Platform tools and
     technologies, such as Dialog flow and Contact Center & Java

Operational
     Support: Provide Tier I, II, and III support for IVR / Cases applications,
     troubleshooting issues and resolving customer inquiries.

Integration:
     Integrate IVR solutions with other systems and platforms, such as CRM,
     ERP, and contact center applications.

Performance
     Optimization: Optimize performance of the system to ensure efficient and
     effective customer interactions.

Lead a team of
     engineers and cross-functional stakeholders in the development and launch
     of [specific project/product].

Documentation:
     Create and maintain comprehensive documentation for IVR / Cases solutions,
     including design specifications, user manuals, and troubleshooting guides.

Collaboration: Work
     closely with cross-functional teams, including product managers,
     developers, and testers, to deliver successful projects.

Provide guidance
     and support to the Scrum Team on Agile principles and Scrum practices.

Act as a liaison
     between the Scrum Team and external stakeholders, including product
     owners, management, and other teams.

Required
Skills and Qualifications:

Proficiency in
     scripting languages (e.g
.,
     JavaScript, Java, Python).

Excellent communication and leadership skills.  MANDATORY
     REQUIREMENT

Understanding of
     IVR design principles and best practices.

Excellent
     problem-solving and troubleshooting skills.

Ability to work
     independently and as part of a team.

Key details:

Authoring/Development:
Develop IVR / Cases applications using Google Cloud Platform tools and
technologies, such as Dialog flow and Contact Center AI.

Documentation:
Create and maintain comprehensive documentation for IVR / Cases solutions,
including design specifications, user manuals, and troubleshooting guides.

Collaboration:
Work closely with cross-functional teams, including product managers, developers,
and testers, to deliver successful projects.

/ Cases development lifecycle, from project planning
and scoping to implementation and maintenance.

Design: Collaborate
     with stakeholders to define IVR requirements and create detailed design
     specifications.

Authoring/Development:
     Develop IVR / Cases applications using Google Cloud Platform tools and
     technologies, such as Dialogflow and Contact Center & Java

Operational
     Support: Provide Tier I, II, and III support for IVR / Cases applications,
     troubleshooting issues and resolving customer inquiries.

Integration:
     Integrate IVR solutions with other systems and platforms, such as CRM,
     ERP, and contact center applications.

Performance
     Optimization: Optimize performance of the system to ensure efficient and effective
     customer interactions.

Lead a team of
     engineers and cross-functional stakeholders in the development and launch
     of [specific project/product].

Documentation:
     Create and maintain comprehensive documentation for IVR / Cases solutions,
     including design specifications, user manuals, and troubleshooting guides.

Collaboration: Work
     closely with cross-functional teams, including product managers,
     developers, and testers, to deliver successful projects.

Provide guidance
     and support to the Scrum Team on Agile principles and Scrum practices.

Act as a liaison
     between the Scrum Team and external stakeholders, including product
     owners, management, and other teams.

Warm Regards

Mukesh Tiwari

Sr. IT Recruiter

Tekshapers Inc

Keywords: artificial intelligence access management information technology golang California Texas Virginia 
Urgent Opening||Cisco IVR Callflow Design and Coding@ San Jose, CA / Austin, TX
mukesh.tekrecruiter@gmail.com

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Location: Chantilly, Virginia