| Help Desk Support Technician==Worcester, MA==Onsite==$22-23/hr on C2C at Worcester, Massachusetts, USA |
| Email: [email protected] |
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Role - Help Desk Support Technician Duration-3 months (Onsite) Location-Worcester, MA Skills High School Diploma 2 years of IT support/troubleshooting experience: Laptops PCs Printers mobile devices software Job Details End User Support Technician needed to respond to user questions, troubleshoot over the phone, and visit users to resolve issues. Completing Work Orders within ServiceDesk for helpdesk requests, new hires, PC rebuilds, etc. DUTIES AND RESPONSIBILITIES 1. Complete specific server checks 2. Completing Work Orders within ServiceDesk for helpdesk requests, new hires, PC setup, etc. 3. General support for IT department 4. New PC setups - desktops and notebooks 5. Application installations / troubleshooting - typically on client machines 6. Software upgrades 7. New software roll-outs 8. Hardware troubleshooting with some component repair 9. Telephony and handheld support 10. Printer/Copier/Scanner support 11. Participation in weekend/evening on-call rotation 12. Available to respond to cell/direct calls when off duty 13. Maintain Asset Inventories 14. Maintain defined best practices 15. Special assignments and projects as business dictates SKILLS AND QUALIFICATIONS Able to multitask efficiently Proficiency in internet searches for common error codes, problem symptoms Experience setting up PCs including configurations, software installations, application of updates and patches Experience with system backups High School diploma and advanced studies in Information Systems or relevant work experience Troubleshooting experience and knowledge of technical support (hardware, software, etc.) Microsoft platforms, Apple iOS devices Helpdesk experience a plus Reliable and available to work a flexible schedule including nights and weekends Must be orderly, organized and punctual Must have attention to detail and focused concentration Must be able to learn new tasks and complete tasks independently Must be able to make timely decisions in the context of the workflow Must possess strong organizational skills, ability to multi-task and responsiveness Must be able to adhere to process protocol and must be able to apply established protocols in a timely manner. -- Keywords: information technology Massachusetts Help Desk Support Technician==Worcester, MA==Onsite==$22-23/hr on C2C [email protected] |
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| 07:53 PM 09-Dec-24 |