| Technical Support Operations at Remote, Remote, USA |
| Email: [email protected] |
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From: rajkumar, NITYA Software Solutions Inc. [email protected] Reply to: [email protected] Hi, I hope you are doing well. I am RishiPowell from NITYA Software Solutions Inc. I've included below the job description, please let me know if you are interested, and reply with one updated resume, which I've expected. Role: Technical Support Operations 7+ years experience in Technical Support Operations or equivalent field, within a SaaS or technology company Experience managing and mentoring a technical team is needed Very advanced technical skills, including proficiency in customer support technologies and tools like Zendesk (multi-channel management), scripting/programming knowledge (e.g. Python, SQL or similar), APIs and AI technologies Ability to oversee web development related to front-end customer portals and associated technologies, such as JavaScript, HTML, CSS and React Very analytical and data-driven, with advanced proficiency with SQL and Looker (or equivalent) Demonstrated ability to lead multiple cross-functional technical projects and deliver measurable results Creative problem solver and are able to identify obstacles and viable solutions Proactive, organized, focused, and can ruthlessly prioritize with a strong sense of accountability and ownership You have the ability to build deep ongoing relationships and collaborate with various stakeholders (CxOs, VPs, Directors, Managers from all functions) Thank you, RishiPowell EMAIL ID:[email protected] NITYA Software Solutions Inc. Keywords: artificial intelligence access management Idaho Technical Support Operations [email protected] |
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| 08:47 PM 09-Dec-24 |