| Quantum Metrics Analyst at Remote, Remote, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=1999100&uid= From: roopendra, stacknexus [email protected] Reply to: [email protected] Location: fully remote Contract Length: Long term with no end date 1) Quantum Metrics Analyst 12+ years experience in IT and 3+ years experience in quantum metrics platform. Excellent verbal and written communication skills with exemplary presentation skills to effectively communicate data insights to both technical and non-technical stakeholders. Provide guidance on best practices for leveraging Quantum Metrics platform to solve business problems and execute digital strategy through daily interactions. Align with leadership vision and collaborate with cross-functional teams to translate data insights into actionable strategies and provide guidance on optimizing the digital experience. Develop good relationships with cross-functional teams to promote our team services through driving action on insights provided by our team. Use the Quantum Metrics platform to analyze user behavior on digital platforms, identifying friction points and opportunities for optimization digital products quality/experience by monitoring real-time data, generating insights, and providing actionable recommendations to product, UX, and business teams, ultimately aiming to improve key performance indicators (KPIs) like digital adoption, task completion and customer satisfaction survey scores. Proactively analyze large volumes of user interaction data within the Quantum Metric platform to identify patterns, trends, and anomalies impacting customer journeys. Proactively monitoring real-time customer behavior to detect friction points like slow loading times, confusing navigation, error messages etc, detractors. Create presentations that summarize actionable opportunities to elevate overall operational efficiency and present findings with data-driven recommendations to key stakeholders. Proactively identify at-risk, while creating & executing an action plan to drive platform adoption through business value. Maintain expert level knowledge of Quantum Metrics platform capabilities & configuration options to enable actionable insights. Identifying root causes of customer experience issues and proposing solutions based on data analysis. Enjoys solving complex problems without straight forward solutions. Must be a self-starter, who thrives in a fast-paced environment and serve as Quantum metrics platform subject-matter expert (SME). Creating clear and concise dashboards and reports to present key insights to stakeholders across different teams, including product, UX, engineering, and marketing. Identifying high-impact areas for improvement based on data analysis and working with teams to prioritize implementation. 2) Quantum Metrics Solution Engineer 9+ years experience in IT and 3+ years experience in quantum metrics platform. Provide guidance on best practices for leveraging Quantum Metrics platform features and execute leadership strategy through daily interactions. Align with leadership vision and collaborate with cross-functional teams to promote our team services through driving actions on insights provided by our team. Use the Quantum Metrics platform to analyze user behavior on digital platforms, identifying friction points and opportunities for optimization digital products quality/experience by monitoring real-time data, generating insights, and providing actionable recommendations to product, UX, and business teams, ultimately aiming to improve key performance indicators (KPIs) like digital adoption, task completion and customer satisfaction survey scores. Proactively analyze large volumes of user interaction data within the Quantum Metric platform to identify patterns, trends, and anomalies impacting customer journeys. Proactively monitoring real-time customer behavior to detect friction points like slow loading times, confusing navigation, error messages etc, detractors. Creating clear and concise dashboards and reports to present key insights to stakeholders across different teams, including product, UX, engineering, and marketing. Develop custom JavaScript functions to capture data analytics and satisfy complex use cases. Configure alerts, dashboards, and reports to give real-time visibility to the performance of digital platforms. Hands on experience in using Felix AI and integrate session summary/insights with chat/customer service systems using APIs. Create presentations that summarize actionable opportunities to elevate overall operational efficiency and present findings with data-driven recommendations. Proactively identify at-risk, while creating & executing an action plan to drive platform adoption through business value. Identifying high-impact areas for improvement based on data analysis and collaborate with cross-functional teams to translate data insights into actionable strategies and provide guidance on improvements and prioritizing implementation. Enjoys solving complex problems without straight forward solutions and Must be a self-starter, who thrives in fast-paced project and be comfortable in serving as Quantum metrics platform subject matter expert (SME) Fundamental knowledge of analytical tools such as Adobe,Salesforce, AI, tableau are desired skills Keywords: artificial intelligence user experience information technology Quantum Metrics Analyst [email protected] http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=1999100&uid= |
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| 08:08 PM 10-Dec-24 |