| Role || NOC Engineer || Jackson, MI 49201 - Onsite || at Jackson, New Hampshire, USA |
| Email: [email protected] |
|
http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2003812&uid= HI , I hope you are doing great, Please have a look and let me know your interest, Job Title: NOC Engineer Location: Jackson, MI 49201 Onsite Mode : Contract Job Description Summary 2+ Years supporting event monitoring is preferred. Hands-on experience with the following: Alert monitoring tool experience required. HP Open View Operations SolarWinds preferred, but, Site Scope and other monitoring tools knowledge will be considered.o Application monitoring experience, SAP Monitoring preferred. (Tools SolMan, CA Wily)o ITSM tool experience. HP SM7, HP Service Desk preferred. Others accepted o Knowledge of Batch Job scheduling tools preferred (SAP, Redwood, Tivoli Batch Job Scheduling, etc.) Telecommunication Equipment Knowledge (Radio, Wireless Networks, IT communication Tower Hardware To provide support for on call escalations and doing root cause analysis of given issue To independently resolve tickets within agreed SLA of ticket volume and time To adhere to quality standards, regulatory requirements and company policies Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases Thanks & Regards www.ehub.global Rajeev Kumar Team Lead Ehub Global 214-751-8312 [email protected] https://www.linkedin.com/in/rajeev-kumar-2334a687/ 450 Century Parkway, Suite 250, office 230 Allen, Texas,75013 USA | COSTA RICA | CANADA | INDIA -- Keywords: information technology hewlett packard California Michigan Role || NOC Engineer || Jackson, MI 49201 - Onsite || [email protected] http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2003812&uid= |
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| 08:40 PM 11-Dec-24 |