| Local with DL only Cognizant | Systems Engineer | Quincy, MA Hybrid at Quincy, Massachusetts, USA |
| Email: [email protected] |
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Hello Hope you are doing great! This is Nitin, I work as a Tech. Recruiter at NYTP. Reach me at [email protected]) if you want to apply for the below role: Position Systems Engineer Location: Quincy, MA Hybrid Type : Long Term Job Description DETAILED STATEMENT OF DUTIES AND RESPONSIBILITIES: Proactively monitor systems for availability, capacity & performance and when necessary, investigates and analyze the problems/issues, assess criticality, and report out as required. Ensure issues are identified, documented, communicated, and appropriately escalated to ensure timely resolution of each request. Exercise responsibility and maintain acceptable levels of service performance in resolving issues, data collection, recording, reporting, and in maintaining controls over IT processes. Set up and configure Dynatrace dashboards to track system performance, application behavior, and user experience metrics such as response times, throughput, and error rates. Create custom alerts in Dynatrace to detect performance degradation, triggering timely resolution before impacting end users. Collaborate with technical and non-technical personnel (Agency functional experts, vendors, PMO, architects, etc.) to resolve open issues on a timely basis and update status and maintenance in ticketing system. Provide technical support for daily operations & oversee production system maintenance activities in close cooperation with our vendors. Participate in the patch management process for servers, system, and software. Support data updates and create both scheduled and ad-hoc reports using SQL and other DB tools. Develop project plan/timeline estimation and identify key milestones for the operations team. Monitor, track, and complete project tasks as required, ensuring outputs are timely, high quality, and tailored to stakeholder needs. Develop and implement best practice methodologies to enhance operations efficiency. Provide support associated with tracking, validation, and driving closure of PROD Batch Schedule exclusions, workarounds, defects, and data corrections. Manage the User Access Request process for Database, Monitoring Tools and other HIX system access. Manage the Digital Certificate update process in close cooperation with our vendors. Maintain the software inventory list including latest version and planned updates. Design presentations at high levels, incorporate advanced features of PowerPoint, Excel, etc. Adhere to all the Secretariats, EOHHS ITs, and relevant Management policies, procedures, and standards. PREFERRED QUALIFICATIONS Demonstrated ability to solve complex IT problems, monitoring servers and report generation. Ability to resolve problems as they arise and handle situations expeditiously. Must be a self-starter, have a broad technical background of systems, software, and technology, possess both critical-thinking and analytical skills and must be able to multi-task. Proven experience diagnosing and resolving complex IT issues using performance data from enterprise monitoring tools like Dynatrace. Familiarity with the following or other similar tools and technologies Dynatrace, QuickSight, AWS. Basic scripting skills (e.g., Linux , Python) for task automation related to monitoring and reporting. Familiarity with synthetic monitoring, log analytics, and APM (Application Performance Monitoring) best practices. Experience creating reports using SQL and Toad or SQL Developer. Working knowledge of basic DB concepts. Experience creating/interpreting architectural diagrams, ER diagrams and other technical documents. Demonstrated experience with ticketing system preferably service now. General knowledge and experience with Developing and presenting status reports, trends, and metrics. Ability to take notes and document all user interactions and steps taken. Excellent communication experience with technical and non-technical staff Ability to develop and maintain effective relationships with management, vendors, end users and program team members. Working knowledge of JIRA & SharePoint. JOB REQUIREMENTS: EDUCATION AND EXPERIENCE Bachelors Degree in Information Systems, Computer Science, or a closely related field Minimum (5-8) years of analytical experience, preferably within operations and system engineering roles with a focus on performance monitoring and troubleshooting. Experience working in a production environment with mission-critical systems, preferably in a regulated or government setting. Proficiency with MS Office applications including Outlook, Word, Excel, PowerPoint, MS Project and Visio a plus Deep knowledge and hands-on experience with Dynatrace. Thanks, _______________________________________ Nitin Pillai | New York Technology Partners 120 Wood Avenue S | Suite 504 | Iselin NJ 08830 LinkedIn | www.nytp.com We respect your online privacy. If you would like to be removed from our mailing list please reply with "Remove" in the subject and we will comply immediately. We apologize for any inconvenience caused. Please let us know if you have more than one domain. The material in this e-mail is intended only for the use of the individual to whom it is addressed and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended recipient, be advised that the unauthorized use, disclosure, copying, distribution, or the taking of any action in reliance on this information is strictly prohibited. -- Keywords: database active directory information technology microsoft Massachusetts New Jersey Local with DL only Cognizant | Systems Engineer | Quincy, MA Hybrid [email protected] |
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| 09:46 PM 11-Dec-24 |